Account Manager (Pharma/MarTech domain)

Role description: As an Account Manager, you will be responsible for driving business growth across the assigned APAC territory by owning the full sales cycle - from identifying and acquiring new customers to developing, expanding and scaling existing accounts. While acting as a strategic partner, you will build long-term client relationships, deliver tailored solutions from Viseven's portfolio, and collaborate with cross-functional teams to ensure customer success and sustainable revenue growth.

Responsibilities:

- Build trusted relationships with customer decision-makers and stakeholders across regions.

- Act as a strategic partner, providing expert advice on Viseven's full portfolio and recommending solutions that address customer needs.

- Develop and execute mid- and long-term account strategies, including growth, upselling and expansion opportunities.

- Manage account profitability, annual and quarterly budget planning, and financial performance.

- Oversee initiatives and projects across the portfolio, ensuring activities remain on track and stakeholders stay aligned.

- Coordinate communication between customers, regional teams and internal Viseven functions.

- Monitor solution and service adoption, proactively address blockers and drive continuous improvement.

- Ensure high customer satisfaction through regular engagement, timely issue resolution and effective expectation management.

- Lead customer meetings, present Viseven solutions and translate high-level requirements into actionable plans.

- Collaborate with Sales and Delivery teams to identify new opportunities and ensure successful onboarding and execution.

- Proactively grow the network within the region for existing and new accounts to ensure Viseven visibility within identified organizations.

- Hands-on coordination, management and execution of digital projects and solutions for the client, with background support from the technical team.

- Sustain existing and develop new opportunities within accounts, including expansion into new divisions and clusters, to increase Viseven revenue.

- Devise a scalable onboarding process for strategic accounts, communicating with decision-makers and stakeholders on the customer side.

- Conduct sales research and identify new sales opportunities.

- Create and implement workflow and process improvements to enhance current operational processes.

- Document processes and maintain sales department records.

- Own the full sales cycle within the assigned territory: proactively hunt and qualify new business opportunities, and lead them through to closing, alongside developing and growing existing accounts.

Required Skills & Experience:

Location: APAC region
Languages: native/fluent in Japanese and English

- 5+ years of experience in Account Management / Customer Success / Sales in a B2B environment (SaaS, MarTech or enterprise software preferred).

- Proven experience managing enterprise client portfolios with account budget planning and P&L management.

- Strong client engagement skills with the ability to work at both strategic and operational levels.

- Project and account management capabilities, with a focus on driving outcomes and coordinating across multiple teams.

- Excellent communication and relationship-building skills, with a proactive, solution-oriented mindset.

- Understanding of the pharmaceutical industry and digital transformation trends is a plus.

- Experience working with the Japanese market is required.

- Comfort with data and KPIs, with the ability to analyze trends and identify areas for improvement.

- Experience with CRM systems (Salesforce or equivalent) and forecasting tools.

Soft Skills:

- Proactivity, curiosity, and eagerness to learn.

- Adaptable and comfortable navigating change.

- Strong listener who communicates clearly and with empathy.

- Team player who collaborates across functions.

- Confident in giving and receiving feedback.

- Able to handle complexity, resolve conflicts, and keep things moving forward.

What we provide:
We know our team members are key to achieving our goals, so we value and empower them to share their vision. We reward this passion with benefits, including:
Competitive Compensation: Performance-based salary and career development reviews.
Experienced Team: Join a passionate, experienced team in a friendly atmosphere.
Career Growth: Opportunities for professional and career advancement.
Paid Time Off: 18 business days per year (20 business days after 2 years of service).
Sick Leave:
Non-documented: 4 business days per year.
Documented: 20 business days per year.
Family Leave: 3 paid business days per event for marriage, childbirth, or bereavement.
Medical Insurance: Comprehensive coverage.
English Courses: Learning opportunities to improve your language skills.
Professional Development: Participation in forums and conferences.
Corporate Events: Regular team-building activities and events.
Work Environment: The possibility to work remotely.