Team Leader

People Flow – Role Ad Section Template

About the Position –

Team Leader → Lead from the front and set the tone every shift.

Ready to Lead the Way?

We're looking for a Team Leader who leads from the front, thrives in a fast-paced environment, and takes pride in delivering great food and outstanding customer experiences.

As a key holder, you'll run shifts, support the smooth day-to-day operation of the store, and work closely with the management team to drive performance. You'll coach and inspire your team, create a culture of teamwork, and help ensure every customer leaves with a flavour-packed experience.

You'll lead from the front, working across all areas of the store to support your team, deliver great food and service, and keep every shift running smoothly.

WHO ARE WE?

Chopstix is not just a restaurant; we're a movement! Offering Bold, Chinese Flavours! We're on the lookout for individuals who embody inspiration. Join us in consistently delivering an unrivalled dining experience. At Chopstix, we put our whole heart into everything we do, fostering a work/life balance that fits our people perfectly. Let's stir-fry success together!

At Chopstix we are guided by our core values that are rooted in our DNA:

- We Take Pride, putting our whole heart into every task, ensuring that our dedication and passion are reflected in our work.

- We are All In Together , supporting each other to win as a team. Our collaborative environment values every team member's contribution, making success a collective achievement.

- Being Quick To Shift is essential; our fast-paced industry demands adaptability, and we need people who can meet new challenges head-on with agility and resourcefulness.

- We Lead The Way by always being the first to try new things and shake things up. Innovation is at our core, and we thrive on taking risks and pushing boundaries.

What You Bring –

- Experience in a hospitality, retail, leisure, or customer-focused environment.

- Confidence leading or supporting a team in a fast-paced setting.

- The ability to take ownership of shifts and make decisions when needed.

- A passion for delivering great customer service and memorable experiences.

- A hands-on approach, with the flexibility to work across all areas of the store.

- Strong communication skills and the ability to motivate those around you.

- A positive attitude, high standards, and a desire to grow with the business.

As an Individual –

CAN YOU?

- Bring energy, positivity, and fun to every shift?

- Stay calm, focused, and solutions-driven when things get busy?

- Build trust with your team and set the standard through your own actions?

- Spot opportunities to improve service, standards, and the customer experience?

- Handle customer feedback confidently and turn challenges into positive outcomes?

- Balance competing priorities while maintaining attention to detail?

- Be flexible with your availability, including evenings, weekends, and late-night trading where required?

- Up for late nights? We may trade until 4am on select nights - flexibility is key!

Why Join Us On Your Journey –

(Remove Benefits and replace with)

PERKS THAT PACK A PUNCH!

- 50% Employee Discount

- (Include Pay rate)

- Online Discounts in High Street Stores

- Opt in Health Plans

- Company Pension Plan

- Pick n Mix Diploma Program

- Cycle to Work Scheme

- Free Mortgage Advice

- Wellbeing Support (Confidential Advice Line)

- Access to Wages in Advance

- Career Development via our Career Pathway

- Incentive Schemes

- Free Meals on Shift