About this role
Plans, directs and controls the activities of Customer Operation employees. Ensures that these activities are performed in accordance with applicable safety and environmental instructions and procedures, operating procedures in order to affect the safe, timely, efficient, and reliable Customer Service. Ensures that customers are provided with the highest quality of service. Ensures compliance with all applicable PSC, Corporate and Section goals and standards.
Required Education/Experience
- High School Diploma/GED and 5 years of work related experience or
- Associate's Degree and 4 years of work related experience or
- Bachelor's Degree and 2 years of work related experience
Preferred Education/Experience
- Bachelor's Degree and a minimum of 3 years of experience in customer service.
Relevant Work Experience
- Minimum of 2-5 years work experience required with a minimum of 1 year of Customer Operations experience or equivalent experience demonstrating strong customer-focused responsibilities, required.
- Excellent oral and written communication skills, required.
- Demonstrated ability to motivate and manage a workforce, required.
- Demonstrated ability to plan, schedule, and efficiently utilize significant equipment and human resources, required.
- Demonstrated ability to exercise independent judgment and render sound business decisions, required.
- Possess strong computer skills, including proficiency in Microsoft Office products (MS Word, Excel, PowerPoint, Access) and the ability to learn new software applications, required.
- Must be detailed oriented and have excellent organizational skills, required.
- Must have strong leadership and problem-solving skills, required.
- Prior work experience in an operating environment, preferred.
- Prior supervisory experience, preferred.
- Knowledge of gas and/or electric meter installations, cycle meter reading, turn on/off of gas and/or electric meters, underground and overhead electric equipment, theft of service, and remote metering devices, preferred.
- Knowledge of CIS and Customer Operations Credit and Collections policies and procedures, preferred.
- 1-3 years of Customer Operations experience or equivalent experience demonstrating strong customer focused responsibilities or leadership experience, preferred.
Licenses and Certifications
- Driver's License Required
Additional Physical Demands
- The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.
- Must be able to travel to various company locations.
- Must have personal Vehicle for Company Use.