Supervisor, Project Coordination

Pavion Connects and Protects by providing innovative fire, security, and communication integration solutions to customers across the globe. We bring industry-leading expertise to clients in enterprise, healthcare, education, government, data center, and retail industries. Global Reach. Local Service.

As a global leader, Pavion specializes in the design, installation, service, and maintenance of cutting-edge fire alarm systems, critical communications, video surveillance, access control, and advanced AV technologies. Our mission is to bring clarity and transformation to safety, security, and communication through integral technology and radical service.

With a commitment to safety, reliability, and operational excellence, Pavion ensures scalable, future-ready solutions tailored to meet and exceed our clients needs. Learn more at www.pavion.com

Pavion and our family of companies are seeking a talented and motivated Supervisor, Project Coordination to join our security business unit.

Position Responsibilities:

Operational Oversight & Project Support

- Oversee the coordination and support of installation projects to ensure timely execution and successful project outcomes.

- Monitor team workloads and resource allocation to ensure appropriate coverage and efficient task distribution.

- Ensure consistent execution of scheduling, documentation, communication, and project support processes.

- Support the resolution of escalated scheduling conflicts, customer concerns, resource constraints, and project-related issues.

- Partner with field operations, project management, and other departments to improve coordination and service delivery.

- Ensure project documentation, tracking systems, and administrative records are accurate, complete, and maintained according to company standards.

Performance Analytics & Reporting

- Collect, analyze, and interpret operational and performance data related to project coordination activities.

- Develop and maintain reports, dashboards, and key performance indicators (KPIs) to measure team productivity and effectiveness.

- Analyze trends related to project volume, project status changes, open and closed work orders, scheduling activity, labor utilization, material movement, backlog management, and other operational metrics.

- Provide regular reporting and recommendations to leadership regarding team performance, capacity needs, process efficiency, and business trends.

- Identify opportunities for process improvements and operational efficiencies through data analysis and performance monitoring.

- Support forecasting and workforce planning efforts by analyzing workload trends and resource requirements.

Process Improvement & Quality Assurance

- Establish and maintain standardized procedures and best practices for project coordination activities.

- Monitor team compliance with internal processes, documentation requirements, and customer service standards.

- Evaluate existing workflows and implement process improvements to increase efficiency, accuracy, and scalability.

- Support continuous improvement initiatives that enhance customer experience and operational performance.

- Participate in the development and implementation of new tools, systems, and reporting capabilities.

Cross-Functional Collaboration

- Serve as a liaison between Project Coordinators, field operations, project management, and other business functions.

- Collaborate with leadership to establish priorities, staffing strategies, and operational goals.

- Support departmental initiatives and special projects as assigned.

- Communicate operational trends, challenges, and recommendations to management.

Basic Qualifications:

- High school diploma or GED

- 5+ years of relevant experience, including customer service, dispatch, or technical support; or an equivalent combination of education and experience

- Experience with project management, workforce management, ERP, or scheduling software

- Experience with scheduling or workforce management software

- Familiarity with low-voltage systems, construction projects, or technical terminology

- Proficient in Microsoft Office and comfortable using business software tools

- Experience creating dashboards and data visualizations using Excel, Power BI, or similar reporting tools Strong attention to detail and documentation accuracy

- Strong skills in communication, organization, problem-solving, and customer service

- Ability to manage workload independently, prioritize tasks, and work with minimal supervision

- Able to collaborate effectively with both office and field teams

- Demonstrates a desire to learn, grow, and adapt in a professional environment

Preferred Qualifications:

- Associate's or Bachelor's degree in Business, Project Management, Operations Management, or a related field.

- Experience leading teams within construction, security integration, fire alarm, low-voltage, AV integration, or technical service environments.

The salary range for this position is $70,000-$80,000 annually . The starting salary will be determined based on qualifications, experience, education, skills, certifications, and internal equity. We also offer a comprehensive benefits package.

Disclaimer: This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions and perform any other related duties as may be required. The employer has the right to revise this job description at any time. This job description is not to be construed as a contract of employment.

**Pavion is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender

If you require accommodation or assistance during the application process, please contact us at [email protected] . Kindly note that resumes submitted to this email address will not be reviewed. Thank you for your understanding.