Temporary Gift & Data Processing Specialist

company

ABOUT THE FOUNDATION

The Lucile Packard Foundation for Children's Health, in partnership with Stanford Medicine and Lucile Packard Children's Hospital, unlocks philanthropy to transform health for children and families in Northern California - and around the world. Through fundraising and grantmaking, the Foundation drives scientific research, innovation, and policy change that will improve care, advance cures, and reform healthcare systems for this and future generations.

role

MAIN FOCUS: You will support child and maternal health through processing gifts, updating donor and gift information, supporting reconciliation processes, and participating in process improvements and a CRM conversion.

LOCATION:  Palo Alto, CA (onsite); this temporary role is based in our Palo Alto office and requires a consistent onsite presence. From approximately November through mid-January, the role requires a minimum of 4 days onsite per week, with the option to work remotely 1 day per week. Following the conclusion of the year-end giving season, the onsite expectation may transition to a minimum of 3 days per week from mid-January through May, or through the conclusion of the temporary assignment.

WHAT YOU'LL DO...

The Temporary Gift & Data Processing Specialist is part of the Gift Administration team within the larger Advancement Services team, reporting to the Assistant Director of Gift Administration. In this role, you will support primary gift processing activities by recording, receipting, and acknowledging incoming gifts, helping ensure that each gift reaches its designated purpose and that each donor’s generosity is acknowledged. You will also update donor and gift information, perform routine data-quality checks, and support month-end reconciliation activities.

This temporary role will provide essential operational support during the Foundation’s busiest annual giving period and a significant year of CRM transformation. As needed, you may assist with clearly defined data cleanup, documentation, testing, or conversion-related tasks connected to the CRM transformation.

You will join a thoughtful, strategic team that values accuracy, collaboration, continuous improvement, and practical problem-solving. This assignment offers an opportunity to gain valuable gift and data processing experience while contributing directly to the Foundation’s mission.

This is a temporary, full-time position lasting approximately six months, from November 2026 to May 2027.

The compensation range for this role is between $30-$34 per hour.

YOU'LL BE RESPONSIBLE FOR...

- Processing routine gifts by following established procedures and detailed documentation to enter gift information accurately in the donor database.
- Preparing gift receipts and acknowledgments in accordance with Foundation practices and service expectations.
- Ensuring the accuracy of gift data entry by performing assigned daily audits, identifying potential issues, and escalating exceptions appropriately.
- Adding, updating, and correcting information in constituent records using information from donors, Foundation staff, returned mail, and approved research sources.
- Supporting the general Gift Processing email inbox and assisting with donor and staff questions, with appropriate escalation of complex matters.
- Assisting with month-end reconciliation activities, including reviewing gift data and supporting the accurate transfer of gifts to beneficiaries.
- Following documented controls and procedures to support timely processing, donor service, data integrity, and compliance during calendar year-end and other high-volume periods.
- Assisting with clearly defined CRM transformation activities, which may include data review or cleanup, documentation, testing support, and data conversion-related tasks.
- Creating or updating written documentation for recurring processes as assigned.
- Communicating workload, questions, and potential backlogs promptly so the team can prioritize and redistribute work when needed.
- Showing initiative to take on additional tasks, duties, and assignments to help the department fulfill its responsibilities.
- Performing other related duties as assigned.

YOU MUST HAVE...

- Two (2) years of experience in an administrative, database, or bookkeeping role.
- Experience doing complex data entry with strong attention to detail.
- Ability to manage multiple projects simultaneously in a busy environment.
- Ability to exercise good judgment and handle confidential and sensitive information with the utmost discretion and in compliance with applicable Health Insurance Portability and Protection Act requirements (HIPAA).
- Experience with Microsoft Excel, Word, and Outlook. Intermediate skill with Excel required.
- Ability to work with a wide variety of people and to represent the Foundation professionally with excellent written and verbal communications skills.

IT'S AN ADDED PLUS IF YOU HAVE EXPERIENCE WITH...

- Working in a non-profit, business and database management.
- Working with The Raiser’s Edge (fundraising database) or Blackbaud CRM.
- Creating and maintaining written documentation for recurring processes.
- Proactively identifying, diagnosing, and resolving issues through using existing documentation and tools and knowing when to escalate to other team members.

YOU'LL BE SUCCESSFUL IF YOU...

- You’re accurate: You accurately identify and sort diverse types of incoming gifts and enter them into our database, The Raiser’s Edge, with minimal to no input errors. If an error occurs, you learn from the error to determine why it occurred and how to prevent it from happening again. You make accurate updates to the database, and diagnose and resolve common gift entry, mail merge, database, and simple technical issues.
- You’re an exceptional communicator: You communicate clearly in writing and on the phone. You build strong relationships with our colleagues and donors through your courteous, prompt, thorough and accurate communication. You regularly check in with colleagues to ensure that work is completed fully and on time, that all questions are answered, and that difficult cases are escalated for additional help.
- You’re efficient: You have the focused attention to complete a series of tasks quickly. You complete tasks in a reasonable time period with high accuracy, balancing the need for speed with the requirement for highly accurate work. You demonstrate sound judgement about use of time and which issues to resolve or bring to your supervisor.
- You believe in teamwork: You collaborate with teammates to make sure that tasks are completed. You communicate regularly with frequent check-ins to ask and answer questions, to share work, and to report on progress. You work with team members to solve problems and step in to support the team and the work as needed.
- You’re innovative: You are actively engaged in bringing your best thinking and observations to process redesign, seeking efficiency and automation wherever possible.
- You are an enthusiastic partner: You pilot innovative approaches and fine-tune detailed procedures. You are adaptable to changing workloads and priorities throughout the annual fundraising cycle.
- You demonstrate AI fluency: Embraces emerging technologies and explores thoughtful ways to use artificial intelligence to work more effectively, solve problems, and advance team and organizational goals, while exercising sound judgment and maintaining appropriate human oversight.

Working at the Foundation

WE OFFER EXCELLENT BENEFITS & PERKS, INCLUDING…

- Generous leave, including PTO and holidays
- Premium Medical and Dental coverage
- FSA + dependent care FSA
- Employer-paid life insurance
- Legal services plan
- Commuter Benefits, including CalTrain “Go Pass” Program

WE’RE DYNAMIC…

The Foundation is a dynamic organization in a rapidly changing industry. Therefore, the responsibilities associated with this position will evolve and grow in accordance with LPFCH's business needs and growth plans. More specifically, the incumbent may be required to perform additional and/or different responsibilities based on the future growth plans for the Foundation.

WE STRIVE TO EMBODY OUR CULTURAL TOUCHSTONES

- Mission-first - We can never lose sight of why we exist and exercise profound commitment to advancing child and maternal health.
- Good of the whole - We share responsibility for overall results, think of what’s best for the team and organization, and act as responsible stewards of resources.
- Bold and bendy - We’re unapologetically ambitious for our mission, creative, and take risks by trying new things.
- Sweat the big stuff - We’re clear on our priorities, calibrating effort and resources to audience and impact; the higher the return, the greater the investment.
- Make it happen - We’re focused on outcomes and prepared with ideas and solutions for every challenge.
- Community matters - We prioritize listening to and supporting each other, not just as colleagues, but as people with varied experiences and perspectives.

EVERYONE BELONGS HERE

Our Foundation values the unique qualities each of us brings to our team and community.  We take pride in cultivating a workplace where every voice is heard and each of us has the opportunity to achieve our fullest potential—so that together, we can make meaningful impact on the health outcomes for children and their families.

We are guided by the following principles:

- Uphold integrity and professionalism in all our actions.
- Foster a welcoming and supportive culture.
- Embrace unique perspectives and contributions.
- Interact with compassion, openness, and an eagerness to learn.