Director, FCSD Strategy & Transformation

The Team:

Come help shape and operationalize the future of Ford’s Customer Service Division (FCSD). FCSD is on a transformational journey to rapidly grow our global parts, service, and aftermarket businesses while delivering an exceptional ownership experience throughout the vehicle lifecycle.

The FCSD Strategy & Transformation team serves as the connective tissue between our strategic ambitions and the operational reality of execution. We help define where FCSD will play, how we will win, and the capabilities, governance, and operating rhythms required to deliver measurable results. We are seeking a high impact executive leader who can shape the strategic agenda, mobilize the enterprise, and drive the business forward through rigorous analysis, decisive action, and measurable outcomes.

The Opportunity:

This role offers a unique chance to own FCSD's most critical strategic priorities — from initial problem framing through full operational execution. As a director, you will set the strategic agenda for your business area, translate leadership vision into organization-wide action, and be directly accountable for outcomes that define Ford’s competitive position in the market. You will operate as a trusted thought partner to senior leadership and a peer to functional leaders across the enterprise — influencing decisions that shape Ford's trajectory for years to come.

Who You Are:

- 12+ years of progressive experience in strategy and transformation with a bachelor's degree, or 10+ years of experience with a master's degree, including a minimum of 5 years in senior leadership roles with direct accountability for enterprise-level strategic outcomes.

- Proven executive presence with a demonstrated track record of influencing and advising C-suite and senior leadership on complex, high-stakes strategic decisions.

- Demonstrated ability to lead leaders — building, structuring, and developing high-performing strategy teams that deliver outsized impact.

- Exceptional strategic problem-solving capability — comfort with ambiguity, speed in structuring complex problems, and the analytical horsepower to generate decisive insights from incomplete information.

- Track record of driving large-scale organizational change — not just defining strategy but mobilizing complex, matrixed organizations to execute against it.

- Outstanding executive communication skills — ability to distill complexity into clear, compelling narratives for senior audiences in written and verbal form.

Preferred Experience:

- Prior experience in a VP, Director, or Principal-level role within a top-tier management consulting firm or an in-house strategy function at a global company.

- Direct experience owning product strategy, go-to-market strategy, or business unit P&L at scale — including international markets.

- Experience leading strategic planning processes at the business unit or enterprise level — including portfolio prioritization, investment allocation, and long-range planning.

- Prior experience in business development, strategic partnerships, or M&A.