Fraud Operations Administrator (1-Year Contract)(LINE Pay)

About us

LINE MAN Wongnai is one of Thailand's fastest-growing technology companies, operating three core business groups: On-demand Services under the LINE MAN brand, the leader in food delivery, mart delivery, messenger, transportation, and telepharmacy; Merchant Digital Solutions under the Wongnai brand, the leading provider of POS and digital solutions for merchant management, beauty, and wellness clinics; and Pay & Financial Services under the LINE Pay brand, an integrated online and offline payment platform.

As a data and AI-driven company, our mission is to Digitalize Everyday Life Services, guided by our core values: Innovate Faster, Go Deeper, and Respect Everyone. Together, we power a digital ecosystem that serves 10 million users, 520,000 active online and offline merchants, and over 290,000 active riders and drivers nationwide.

Join us, and you'll work alongside talented, driven people who take real ownership from day one. Here, your work won't just move a project forward, it'll shape how millions of people live every day.

What you’ll Do:

- Pre-Payment Fraud Review: Perform real-time screening and review of high-risk transactions, orders, and payout requests prior to payment processing to minimize financial loss and platform abuse
- Investigative Operations & Calls: Conduct outbound phone checks and direct inquiries with merchants, riders, and users to verify transaction authenticity, validate order details, and clarify suspicious activity
- Market Intelligence & Trend Analysis: Monitor external channels (including social media platforms, forums, and market trends) to gather intelligence on emerging fraud techniques, user schemes, and industry risks, presenting proactive findings to the fraud team
- Operational & Team Support: Assist team leaders and peers in executing system actions—such as flagging, holding, or deducting fraudulent orders—and assist in maintaining daily workflow efficiency
- Escalation & Subpoena Support: Investigate high-priority cases escalated by Customer Service (CS) and assist in gathering data or handling official requests for legal subpoenas
- Identity Verification (Dip-Chip): Support case requests related to user authentication, including processing and validating dip-chip (smart ID card) verification data
- Record Keeping & Reporting: Document investigation outcomes accurately, log flagged cases, and summarize daily/weekly findings into clear records for internal auditing and team reference
- Cross-Functional Collaboration: Partner with internal teams (Risk, Customer Support, Logistics, and Tech Operations) to gather evidence, escalate high-risk cases, and complete follow-up actions
- Working Schedule: Work a 5-day work week, including weekends and public holidays on a rotational shift schedule

What you’ll Need:

- Bachelor’s Degree in Business Administration, Logistics, Engineering, Statistics, or a related field
- 1–2 years of Operational experience in e-commerce, payment gateway, or logistics fraud prevention. Fresh graduates with relevant project/internship experience are welcome to apply.
- Experience in e-commerce or logistic fraud is highly preferred
- Strong proficiency in Microsoft Excel or Google Sheets for data management and tracking
- Strong analytical skills with high attention to detail and a naturally curious, investigative mindset
- Solid verbal communication skills for conducting structured outbound phone interviews and inquiries
- Proactive, accountable, and capable of working efficiently in a fast-paced environment