About this role
Customer Sales Representative – Telemedicine (Part-Time)
About Zappy
Zappy is a modern BPO partner supporting high-growth healthcare and telemedicine practices. We provide skilled sales and operational professionals who integrate seamlessly into our clients’ teams.
We are currently hiring on behalf of a cash-based telemedicine medical practice specializing in hormone health, medical weight loss, and longevity optimization. The patient population is primarily women.
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Position Overview
We are seeking a confident, results-driven Customer Sales Representative to conduct scheduled 15-minute discovery calls with prospective patients.
This role is critical to practice growth. Your primary objective is to convert qualified prospects into booked initial consultations with a medical provider.
This is a part-time role based on appointment volume/bookings.
Fluent, natural-sounding English is required. The candidate must sound credible, professional, and fully integrated with the practice.
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Key Responsibilities
- Conduct scheduled 15-minute discovery calls with prospective patients
- Build rapport quickly and create a warm, trustworthy experience
- Identify patient concerns, goals, and readiness
- Clearly explain the practice model, assessment process, and ongoing care
- Confidently discuss pricing
- Handle objections professionally
- Utilize strong closing techniques to secure bookings
- Document call notes and outcomes accurately
- Meet or exceed conversion goals
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Required Qualifications
- Proven experience in sales, appointment setting, or closing
- Strong experience conducting short discovery calls (required)
- Demonstrated closing ability
- Fluent, professional-level English
- Ability to sound confident, credible, and polished
- Comfortable discussing health-related topics
- Organized and detail-oriented
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Preferred Qualifications
- Experience in healthcare, telemedicine, medical aesthetics, wellness, or women-focused services
- Experience in female-centric sales environments
- Background in high-ticket or consultation-based sales
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Ideal Candidate
You are:
- Personable and empathetic
- Confident without being pushy
- Skilled at objection handling
- Motivated by performance metrics
- Comfortable discussing pricing transparently
- Reliable and polished on the phone
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Performance Metrics
- Discovery call conversion rate
- Number of initial consultations booked
- Call quality and patient feedback
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Position Details
- Part-time (based on appointment volume)
- Remote
- Performance-based compensation structure available
- Opportunity to grow with a scaling telemedicine practice