Community Health Worker (Baltimore, MD)

Job description:

About Us

At IMPaCT Care, we get out of bed every day to remake the American health workforce. We find, train, and enable Community Health Workers — caring people who keep their communities healthy. We've built the largest, most scientifically-proven Community Health Worker platform in the country, now active across 22 states and trusted by over 70 organizations, including Kaiser Permanente.

We are currently hiring Community Health Workers to serve Baltimore, MDnin partnership with Kaiser Permanente. If hired, you will work directly for IMPaCT Care.

ABOUT THE ROLE

As a Community Health Worker, you’ll be a vital link between high-risk patients and the care and services they need. You’ll do this through trust, cultural understanding, and hands-on problem-solving — working in the community, not behind a desk.

WHO YOU ARE

You are someone your community already knows and trusts — a neighbor, a peer, an advocate who has walked the path your clients are on. That lived experience is the foundation of this work. It's what opens doors that credentials alone cannot.

But trust gets you in the door — skills are what make the difference once you're there. You also bring real working knowledge of community health, social services, or peer support. You know how to navigate systems, coordinate care, and follow through in ways that actually move the needle for clients.

The combination of both is what makes an exceptional CHW.

WHAT YOU’LL DO

Build relationships & deliver care

- Build trust through consistent presence and culturally aligned, empathetic communication
- Identify and address barriers to care: food insecurity, transportation, housing, and more
- Connect patients to care teams and community resources; follow up to ensure needs are met
- Document interactions, insights, and emerging patient needs using digital tools
- Use feedback and performance data as tools for growth, actively refining your approach based on what the metrics show about client outcomes
- Document all client interactions, needs, assessments, and outcomes in EPIC EMR System
- Complete SDOH (Social Determinants of Health )screenings and update care plans in a timely mannerParticipate in integrated care huddles and collaborate with clinical teams

WHAT YOU BRING

Required

- High school diploma or equivalent
- 1–3 years in community-based outreach, health education, or related work
- Valid driver's license, must own a vehicle, have car insurance
- Ability to pass background check and pre-employment screening
- Schedule: Monday through Friday, 9am–5pm. Field based work.

Preferred

- Experience with an EMR system such as Epic,
- Familiarity with Medicaid, D-SNP, waiver programs, and recertification cycles
- Experience with SDOH (Social Determinants of Health ) screening tools (e.g., Hunger Vital Sign, USDA Household Food Security) or case management platforms
- Knowledge of HEDIS (Healthcare Effectiveness Data and Information Set) metrics or risk stratification concepts
- Strong ties to community organizations: faith institutions, shelters, food banks, or mutual aid networks

WHAT TO EXPECT: YOUR DAY-TO-DAY This section is new

This is a field-based position. You will spend the majority of your time in the community — in clients’ homes, in hospitals, in clinics, and at community organizations. You will report regularly to Kaiser Permanente locations for team meetings, training, and care huddles.

A typical week might include:

- Client home or community visits
- Care huddle with the clinical team at partner site
- Documentation and care plan updates
- Phone and text outreach to clients between visits

COMPENSATION & BENEFITS

Salary: $65,048.00 per year.

- Medical, dental, and vision insurance
- 401(k) plan
- Paid time off and parental leave
- Employer-provided life insurance
- Employee assistance program (EAP)
- Professional development fund and IMPaCT Care CHW certification support
- Mileage reimbursement for all work-related travel

PRE-EMPLOYMENT REQUIREMENTS

All offers are contingent upon successful completion of:

- Background check
- Pre-employment drug screen
- Health and medical clearance, including proof of required vaccinations from a primary care MD
- Valid driver’s license and reliable personal vehicle; ability to travel across an assigned region to meet patient needs at offices, clinics, and patient homes

Required vaccinations/health screenings:

- TB screening (skin test, blood test, or chest x-ray depending on history)
- Hepatitis B
- Measles (Rubeola)
- Mumps
- Rubella
- Varicella
- Pertussis / Tdap (Whooping Cough)
- Influenza (required August 1 – April 30)

EQUAL OPPORTUNITY

IMPaCT Care is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.

Work Authorization: Applicants must be U.S. citizens. We are not able to provide visa sponsorship at this time and do not support any work visa categories for this position.

Job Type: Full-time

Work Location: In person