About this role
Overview
UIC Car Rental is seeking a Car Rental Manager to oversee daily rental operations, including managing reservations, processing vehicle returns, and ensuring a positive customer experience. This position is responsible for coordinating rental logistics, maintaining service standards, and greeting and assisting customers in a professional and friendly manner.
Responsibilities
Essential functions will include:
- Oversee the daily operations of UIC Car Rental, including supervision of staff, scheduling, and ensuring adequate coverage.
- Manage customer service activities such as vehicle check-ins and check-outs, addressing inquiries, and ensuring customer satisfaction.
- Maintain and operate rental systems, including credit card machines and reservation platforms.
- Ensure all vehicles receive regular maintenance (daily, weekly, and monthly), including inspections and coordination of repairs with auto shops.
- Secure the rental vehicle fleet and monitor vehicle condition and availability.
- Accurately report daily sales to Accounting with appropriate backup documentation.
- Ensure all car rental documentation (e.g., direct billing, credit card forms, tax exemption paperwork) is properly completed, filed, and submitted.
- Attend planning meetings with the UHL General Manager and collaborate on operational needs.
- Monitor department budget and assist with preparation of quarterly tax filings as directed.
- Assist in establishing and implementing departmental policies, procedures, goals, and objectives in coordination with the UHI Manager.
- Support the planning and execution of sales promotions and marketing activities.
- Respond to 24-hour emergency callouts for car rental customers.
- Perform other duties as assigned.
Qualifications
Minimum Qualifications:
- Oversee the daily operations of UIC Car Rental, including supervision of staff, scheduling, and ensuring adequate coverage.
- Manage customer service activities such as vehicle check-ins and check-outs, addressing inquiries, and ensuring customer satisfaction.
- Maintain and operate rental systems, including credit card machines and reservation platforms.
- Ensure all vehicles receive regular maintenance (daily, weekly, and monthly), including inspections and coordination of repairs with auto shops.
- Secure the rental vehicle fleet and monitor vehicle condition and availability.
- Accurately report daily sales to Accounting with appropriate backup documentation.
- Ensure all car rental documentation (e.g., direct billing, credit card forms, tax exemption paperwork) is properly completed, filed, and submitted.
- Attend planning meetings with the UHL General Manager and collaborate on operational needs.
- Monitor department budget and assist with preparation of quarterly tax filings as directed.
- Assist in establishing and implementing departmental policies, procedures, goals, and objectives in coordination with the UHI Manager.
- Support the planning and execution of sales promotions and marketing activities.
- Respond to 24-hour emergency callouts for car rental customers.
- Perform other duties as assigned.
Physical and Mental Demands:
- Regularly performs a combination of sitting, standing, walking, reaching, and handling tools or equipment.
- Frequently required to talk, hear, climb, stoop, kneel, and grasp objects.
- Must be able to lift, push, pull, and carry items weighing up to 50 pounds.
- Involves occasional strenuous physical activity.
- May operate vehicles or equipment, requiring the ability to sit for extended periods and access all controls safely.
- Must have sufficient vision to monitor instruments, gauges, and surroundings through mirrors or windows.
- May be exposed to constant vibration and jarring movements when operating on uneven surfaces.
Working Conditions:
- Work is performed in various weather conditions, including extreme cold and heat.
- Duties may occur at different elevations and on uneven or slippery surfaces.
- Job sites may contain light to heavy equipment, materials, communication systems, and construction tools.
- Work environment may include exposure to loud noises, bells, alarms, and other audible signals.
- Regular presence of individuals standing, walking, sitting, signaling, and talking.
- May be exposed to construction-related hazards such as moving equipment, open excavations, temporary structures, and confined spaces.
- Constant awareness of surroundings is required to ensure personal and team safety.
- Work environment is subject to frequent changes and potential safety risks.