About this role
Atos is the Atos Group brand dedicated to AI-powered, secure, end-to-end digital services. Atos designs, develops, and operates critical digital environments that drive performance, resilience and sovereignty, helping public and private organizations worldwide retain control over their data and infrastructures, while meeting regulatory requirements.
With more than 52,000 employees serving over 4,500 clients across 54 countries, Atos helps modernize core IT systems, accelerate cloud and data transformation, strengthen cybersecurity, and deliver secure digital workplace environments to support its clients, its employees and society. Atos also provides consulting and advisory services through its Atos Amplify brand.
A trusted partner in operating complex and mission-critical environments, Atos supports organizations across highly regulated and sovereign contexts.
About Atos Group
Atos Group is a global leader in digital transformation with c. 54,000 employees and annual revenue of c. €7.2 billion, operating in 54 countries under two brands - Atos for services and Eviden for products and systems. European number one in cybersecurity and a leader in cloud, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is listed on Euronext Paris.
- Minimum 5+ years of experience in Mainframe development and Production Support projects.
- Strong hands-on experience in COBOL, JCL, DB2, CICS, VSAM.
- Provide L1/L2 production support for Mainframe applications.
- Monitor batch jobs and resolve job abends, failures, and application issues within SLA timelines.
- Handle Incident, Problem, Change, and Release Management activities.
- Perform detailed Root Cause Analysis (RCA) for recurring production issues.
- Troubleshoot and resolve issues involving COBOL, JCL, DB2, VSAM, CICS, and scheduling tools.
- Coordinate with business users, onsite teams, and cross-functional support teams for issue resolution.
- Lead Major Incident Management (MIM) and bridge calls for critical production outages.
- Execute emergency fixes, production deployments, and validation activities.
- Drive automation initiatives and process improvements to improve operational efficiency.
- Prepare technical documentation, support runbooks, and knowledge management artifacts.
- Mentor junior team members and provide technical guidance.
- Participate in on-call and weekend support rotations as required.
- Experience with SLA-driven support environments.
- Knowledge of ITIL processes and Service Management best practices.
- Experience in customer-facing roles and stakeholder communications.
#LI-US
Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all.
Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment.
Choose your future. Choose Atos.