About this role
Senior On-Site Service Specialist
Responsibilities:
- Operate high-volume digital printing and finishing equipment safely and efficiently.
- Review print requests, job tickets, and production specifications to ensure accurate job setup and completion.
- Prepare print files and configure equipment according to required paper size, stock, colour, finishing, and quantity.
- Monitor print quality throughout production and make adjustments as needed to maintain consistent standards.
- Perform finishing activities such as cutting, folding, binding, booklet making, laminating, and packaging.
- Prioritize and manage multiple print jobs to meet established production schedules and customer deadlines.
- Complete quality-control checks to ensure finished products meet customer specifications before delivery.
- Perform routine operator maintenance, cleaning, and basic troubleshooting of print and finishing equipment.
- Escalate equipment issues or service requirements when problems cannot be resolved at the operator level.
- Maintain accurate production records, job tracking information, and equipment meter readings as required.
Qualifications:
- High School Diploma or equivalent work experience
- Minimum 2 years of experience working in a mail room or copy centre
Skills:
- Excellent interpersonal skills with the ability to quickly develop business relationships
- Strong self-motivation to drive results
- Excellent communication skills both verbal and written
- Effective use of Microsoft Office
- Ability to lift 30+lbs. as necessary
Other:
- Present a professional image at all times to customers and vendors