Asst Front Office Manager

Position Overview:

The Assistant Front Office Manager supports the Front Office Manager in overseeing the daily operations of the Front Desk, Guest Services, Concierge, Bell Services, and other guest-facing functions. This position is responsible for ensuring exceptional guest satisfaction, supervising front office staff, resolving guest concerns, and maintaining operational excellence in accordance with hotel standards. The Assistant Front Office Manager serves as Manager on Duty and assists with achieving departmental financial and service goals

Must be flexible and available to work any day of the week.

Key Responsibilities:

- Assist in managing daily front office operations, including guest arrivals, departures, room assignments, and reservations.

- Supervise, coach, and develop Front Desk Agents and other front office team members.

- Ensure consistent delivery of exceptional guest service and adherence to brand standards.

- Resolve guest complaints and service recovery situations promptly and professionally.

- Monitor and maintain guest satisfaction scores and online reputation metrics.

- Conduct daily shift briefings and communicate hotel occupancy, VIP arrivals, and operational priorities.

- Coordinate with Housekeeping, Engineering, Sales, and Food & Beverage departments to ensure seamless guest experiences.

- Review and approve schedules, payroll, attendance records, and labor productivity.

- Assist with training, and performance management of front office staff.

- Monitor room inventory, rate integrity, and upselling opportunities to maximize revenue.

- Ensure compliance with cash handling, credit card, and audit procedures.

- Maintain a safe, professional, and welcoming environment for guests and employees.

- Serve as Manager on Duty as assigned

Required Skills:

- Strong leadership and team development skills.

- Excellent guest relations and conflict resolution abilities.

- Ability to think clearly, remain calm, and resolve problems using good judgement

- Knowledge of hotel property management systems (Opera, OnQ, Fosse, or similar).

- Ability to work flexible schedules, including weekends, holidays, and evenings.

- Strong organizational, communication, and decision-making skills.

- Strong knowledge of Opera & Microsoft Outlook is a plus

- Understanding of hotel revenue management principles and front office financial controls.

- Written communication in a clear and concise manner.

- Exude high energy and demonstrate a knack for building rapport with guests and colleagues.

- Ability to maintain confidentiality of guest information and pertinent Hotel data.

- Must be able to lift, push, and pull up to 50lbs. on a regular and continuing basis.

- Must be able to stand and exert well-paced mobility for up to 8 hours in length.

Qualification Standards:

- College degree preferred.

- Minimum 2-3 years of hotel front office experience.

- All colleagues must maintain a neat and well-groomed appearance.

- Due to the dynamic nature of the hospitality industry, the Assistant Front Office Manager may be required to work varying schedules to reflect the business needs of the hotel, including but not limited to weekends, holidays and overnights.

Salary Range: $72,000-$76,000

About The Barnes Hotel

The Barnes San Francisco, Tapestry Collection by Hilton, is a boutique hotel situated less than a block from Union Square on Powell Street. We offer a central, vibrant location, housed in a historic building that previously served as the Hotel Manx, originally opening around 1908-1909. The hotel blends historic charm with contemporary, Italian-inspired decor. As part of the EOS Hospitality Group, we believe in Shared Accountability, Humility & Kindness, Creative Problem Solving, Collaboration & Community and Do Well and Do Good. The Barnes Hotel offers competitive salaries and robust benefit plans.

Full-Time Supervisor Hourly Benefits:

Tiered Medical Plans- Cigna or Kaiser

Plans include Chiropractic & Acupuncture

Long Term Disability

Tiered PPO Dental Plans

Voluntary Supplemental Medial Plans

Vision

Paid Holidays

Employee Assistance Program

PTO and Sick Pay

Flexible Spending Account (FSA)

401K Matching Program

Life & AD&D Insurance

Pre-Tax Commuter and Parking Benefits

Full-Time Hourly Perks:

- EOS Employee Rates plus 50% off F&B and Retail

- Hilton Discounted Room Rates

- Employee Job Referral Program

- Employee Recognition Programs and Appreciation Events

Important Notice:

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. The Barnes Hotel is an Equal Opportunity Employer without regard to people formerly experiencing homelessness, race, color, creed, gender, gender expression, gender identity, religion, marital status, registered domestic partner status, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, age, veteran status, national origin or ancestry, political affiliation, physical or mental disability, medical condition including genetic characteristics, or any other consideration made unlawful by federal, state, or local laws. The Barnes Hotel hiring policies require a background check for all applicants working directly with at-risk populations.