Billing and Collections Manager

#

About Prove

As the world moves to a mobile-first economy, businesses need to modernize how they acquire, engage with and enable consumers. Prove’s phone-centric identity tokenization and passive cryptographic authentication solutions reduce friction, enhance security and privacy across all digital channels, and accelerate revenues while reducing operating expenses and fraud losses. Over 1,000 enterprise customers use Prove’s platform to process 20 billion customer requests annually across industries, including banking, lending, healthcare, gaming, crypto, e-commerce, marketplaces, and payments. For the latest updates from Prove, follow us on LinkedIn.

Prove is driving the future of digital identity. We are looking for Provers who know how to make an impact. We’re talking self-starting professionals who thrive in a fast-paced environment, process information quickly, and make intelligent decisions. The work is challenging and requires not only smart but natural curiosity and tenacity. Teamwork is also important to us – we work together and play together.

Prove has big plans, and we’re excited about the future. If this sounds like the place for you – come join our team!

Title: Billing & Collections Manager

Department: Finance / Accounting

Reports To: Chief Accounting Officer

FLSA Status: Exempt

Location: New York, NY

Job Summary

We are looking for an enthusiastic, proactive, and results-driven Billing & Collections Manager to direct the daily operations of our billing and collections team! In this role, you will lead daily operational processes to maximize cash flow, minimize bad debt, and resolve client billing disputes smoothly and efficiently. You will supervise team members, set clear team goals and daily priorities, and drive continuous improvement across financial operations in alignment with company policies and frameworks.

Key Responsibilities

Team Leadership & Direct Supervision

- Supervise, train, and mentor the billing and collections team members, cultivating a high-performing, upbeat, and collaborative work environment.

- Establish daily team priorities, set operational performance goals and KPIs (around time and accuracy on billing as well as collection of assigned accounts), and manage work schedules to consistently achieve targets.

- Serve as a supportive advisor to direct reports, providing clear guidance, feedback, and resource management to assist the team in achieving goals and overcoming challenges.

Billing & Operations

- Ensures timely and accurate billing to Prove’s customers through review of client contracts, following customers PO procedures and submission of invoice and registration information (such as payment details and W9’s) into customer related payment systems (Ariba, Coupa, etc.)

- Overseas the collection process and implements proactive collection strategies to optimize cash flow, lower Days Sales Outstanding (DSO), and minimize past-due aging balances.

- Address and resolve escalated customer billing inquiries and payment discrepancies.

- Assists with review of new customer credit reports for setting adequate credit limits or payment terms.

- Assists with cash flow forecasting from a collection perspective to help the Company with proper deployment of its liquidity.

- Overseas T&E reporting and audit of expenses to ensure compliance with Company policy

Process Optimization & Cross-Functional Collaboration

- Collaborate cross-functionally across departments to streamline billing workflows, solve interdepartmental challenges, and influence operational policies.

- Evaluate existing team procedures and recommend changes to frameworks to enhance organizational efficiency and service quality.

Reporting, Financial Controls & Compliance

- Prepare and present weekly AR aging reports, cash flow forecasts, and performance metrics to executive leadership.

- Ensure strict compliance with standard financial controls, company credit policies, and relevant regulatory standards.

Qualifications & Core Competencies

- 4+ years of progressive experience in billing (complex usage based billing models is strongly preferred) and collections management, including demonstrated experience supervising direct reports.

- Strong ability to manage team goals, operational priorities, and resource allocation within defined frameworks.

- Bachelor’s Degree in Accounting, Finance, Business Administration, or a related field (preferred).

- Hands-on proficiency with ERP/accounting software (e.g., NetSuite,Intacct) ,usage based billing systems (e.g. Zenskar, Zuora, Billing Platform), and advanced Microsoft Excel skills (Pivot Tables, VLOOKUPs, data modeling).

- Knowledge of Navan travel platform and Mesh credit card platform is a plus

- Outstanding leadership, negotiation, and problem-solving skills.

- Clear, positive, and communicative approach across all written and verbal interactions.

- A proactive mindset with a strong commitment to team success and operational excellence.

The anticipated salary range for this role for the metro 2 area is $119,000- $133,000 plus company bonus. Offered salary will be determined by the applicant’s education, experience, knowledge, skills, geo-location and abilities, as well as internal equity and alignment with market data.

Prove follows a market driven compensation philosophy based on geographic location and respective market rates. Job offers will be aligned to location. Please speak with your recruiter if you have questions. Prove defines:

- Metro 2 - NYC metro area, Seattle metro area, Los Angeles metro area, and the Miami metro area.

- Metro 3 - all other cities across the domestic United States, with the exception of the San Francisco Bay Area.

Benefits & Perks for FTE Provers:

- Competitive salaries & Bonus Plan (for eligible roles) and Equity Plan

- Modern Health for financial, mental, and physical wellness

- 401(k) Retirement Plan & Match (US Offices) and Local Country Pension (International Offices)

- Unlimited Vacation and Flexible hours

- Comprehensive medical benefits for you and your family ❤️

- Emotional & Physical Wellness – Access to wellness services (EAP & Prove Well-Being Reimbursement)

- Bottomless snacks & beverages for certain office locations

- Daily GrubHub stipend for lunch if coming into the office (US Offices)

- A great place to work and connect with other talented Provers like yourself!

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Prove we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Equal Opportunity Employment:

Prove is an equal opportunity employer committed to providing equal employment opportunity for all people regardless of race, color, religion, gender or sexual orientation, age, marital status, national origin, citizenship status, disability, veteran status or other personal characteristics

Privacy & Data Protection:

When you are applying for a job at Prove, we collect and use your personal information in the job application process. To understand more about how Prove uses your personal information, please see our Recruitment Privacy Policy on our website.