About this role
Primarily responsible for coordinating the physical movement of vehicles on the lot and through the sales lane.
JOB DUTIES
- Conduct inspection of support equipment for proper working order
- Conduct presale walk to ensure vehicles are in assigned lane as scheduled
- Identify and address missing vehicles, overflow areas, inoperable vehicles and other issues
- Maintain the run list indicating vehicles with no keys, late vehicle entries, and/or late number changes
- Respond to customer and dealer inquiries and concerns
- Coordinate and direct vehicle movement to maintain continuous flow of traffic to the block
- Oversee parking sold vehicles and re-parking non-sold vehicles
- Report theft, lot damage, or any safety concerns to management
Qualifications
POSITION REQUIREMENTS
- High School Diploma/GED
- Working knowledge of vehicles
- Data entry
- Basic computer skills
CHARACTERISTICS
- Safety conscious, with a focus on customer service.
- Pride in their work and reputation of themselves and DAA
- Positive attitude and willingness to help where needed
- Team focused attitude that will contribute to a positive work environment
- Aware of health, safety and security issues
SKILLS & QUALIFICATIONS
- Ability to drive vehicles with standard and automatic transmission.
- Basic mechanical knowledge of identifying (i.e., flat tires, low gas, jump-starting vehicles.)
- Regular and substantial contact with others.
- Contacts usually involve discussions related to policies and programs and may include proposal or presentation writing, negotiation with vendors, and the like.
- Handles sensitive, complex, and/or confidential information
- Requires moderate interpersonal and communication skills to ensure that customer requests or needs are met.
- Acknowledges and clarifies customer inquiries, requests, or complaints to ensure that needs are identified, documented and addressed
- Tasks are multiple and focus more on single processes.
- Work is sometimes standardized and sometimes varied.
- There is no responsibility for budget, revenues and/or expenditures
- Performs tasks and duties under general supervision, using established procedures and innovation.
- Chooses from limited alternatives to resolve problems.
- Occasional independent judgment is required to complete work assignments.
- Often makes recommendations to work procedures, policies and practices.
- Refers unusual problems to supervisor
PHYSICAL REQUIREMENTS
- Work involves continuous exposure to hazardous substances, potentially dangerous situations, and unpleasant work conditions such as adverse weather conditions or extreme risk of accident or ill health
- Position requires occasional or frequent moderate physical activity which includes 40% walking, 30% standing, 5% pulling, 5% pushing, 15% in cramped or confined spaces, and 5% sitting