About this role
Overview
Papalia Home Services
Location: Boxborough, MA (In-Person)
Schedule: 11AM - 7:30PM | Monday - Friday with rotating weekends
Papalia Home Services has been serving New England families for over 35 years with trusted plumbing, heating, cooling, and electrical solutions. We’re a locally rooted company with a reputation for excellence. We treat our customers like family and our team like heroes.
We are seeking a Customer Service Representative who thrives on connection, problem-solving, and making every interaction count.
Responsibilities
- Answer incoming calls with professionalism and warmth
- Schedule service appointments and dispatch technicians
- Resolve customer inquiries and ensure satisfaction
- Maintain accurate records in our system
- Collaborate with team members to ensure smooth operations
- Follow up with customers to build lasting relationships
Qualifications
- 3+ years of customer service experience
- Dispatching experience a huge plus!
- Experience with high-volume inbound and outbound calls
- Strong communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Positive, customer-first attitude and team mindset
- Basic computer skills (training provided)
Benefits
- Competitive hourly pay
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Flexible shifts
- Ongoing training and career advancement opportunities
- Supportive and energetic team culture
Compensation
$25.00 – $30.00 per hour
If you’re ready to join a company that values your voice, supports your growth, and makes every day meaningful—apply today and become part of the Heritage Home Service team in Boxborough!
Papalia Home Services may conduct a pre-employment background check and drug test, subject to applicable law.
## Posted Min Pay Rate
USD $25.00/Hr.
## Posted Max Pay Rate
USD $30.00/Hr.