Bilingual Orthodontic Front Desk Representative

Position Overview

As our Scheduling Coordinator, you will serve as the Bliss Expert , supporting daily patient interactions and ensuring consistent delivery of the Smilebliss mission: Affordability, a Blissful Experience, and Time Efficiency . You will play a critical role in lead management, consultation scheduling, and front office coordination, helping patients begin treatment confidently while maintaining an efficient and organized schedule. This role is essential in creating a smooth, welcoming, and patient-centered experience that reflects the Smilebliss mission and model.

Smilebliss Model Delivery

Lead Management and Scheduling

- Ensure timely outreach, follow-up, and scheduling of all new leads

- Schedule new patient consultations and support strong show rates

- Confirm upcoming appointments and follow up on missed consultations

- Maintain an organized, productive schedule and accurate documentation

Patient Flow and Experience

- Welcome patients and support a smooth, efficient check-in and check-out process

- Help ensure patients have a positive, comfortable, and confident experience

- Schedule follow-up visits and support clear next steps in care

- Contribute to efficient patient flow and on-time scheduling

Financial Responsibilities

- Collect patient balances and payments at the time of service

- Post payments accurately and maintain proper records

- Support daily reconciliation and financial accuracy

Operations Support

- Follow Smilebliss scheduling and operational protocols

- Maintain accuracy in patient records and appointments

- Support overall practice efficiency and team coordination

Qualifications

- Dental or orthodontic experience preferred, but not required

- Bilingual (Spanish) preferred

- Strong communication and organizational skills

- Ability to multitask in a fast-paced environment

- Professional, positive, and patient-focused mindset

- Alignment with the Smilebliss mission and values