About this role
The Training Specialist is responsible for developing, implementing, and maintaining training programs for non-clinical employees within the Utilization Management Division. This role serves as the primary resource for Epic and operational training, ensuring staff competency in departmental workflows, work queue management, payer portal access and utilization, productivity reporting tools, and related Utilization Management processes. The position supports onboarding, continuing education, retraining initiatives, and workflow optimization for both clinical and non-clinical Utilization Management staff.
Experience: 1 year of teaching/training experience
Education: Bachelor’s degree in healthcare administration, Heath Information Management, Business Administration, Education, or Related Field. An epic certification with 5 years of healthcare experience can substitute for degree.