Senior Product Manager

We are seeking an experienced and analytically strong Senior Product Manager to own the Invoices & Payments domain within Post-Sale Transaction Services. This role is responsible for ensuring that buyer invoices are accurate, adjustable, and clearly communicated — and that buyer payments are received, matched, reconciled, and resolved with minimal manual intervention.

You will work closely with engineering, FinOps, finance, and operations partners to define, prioritize, and deliver product capabilities that reduce operational burden, improve payment matching accuracy, and give internal teams the tools they need to resolve issues without requiring engineering involvement.

While the Group Product Manager (GPM) owns the operational platform and workflows used by internal teams, this role owns the underlying invoicing logic, payment allocation behavior, and refund and correction flows that power those experiences.

- 4 plus years’ experience leading business-critical product initiatives.
- Ability to think big and small, to take a large vision and build incremental features and prototypes to align to that vision. Comfortable working with paper prototypes as you are building scalable features.
- Excellent written and verbal communication skills, with the ability to adapt to technical and non-technical audiences.
- Proven ability to reason through complex edge cases and translate ambiguous requirements into clear product specs
- Experience working with qualitative and quantitative customer data to inform decisions. Should be able to switch between thinking creatively and analytically.
- Experience working in agile or iterative development environments.

Preferred / Nice-to-Have Qualifications

•    Experience with transaction-heavy platforms (payments, marketplaces, financial services)
•    Familiarity with wire payment processing and memo-matching challenges
•    Experience building or owning self-serve correction and permission tooling for operations teams
•    Exposure to SQL, data analysis tools, or financial reporting platforms
•    Understanding of internal controls, audit requirements, or SOX considerations
•    Experience with ERP integrations, preferably Oracle (AR/AP or financial modules)
•    Bachelor's degree in Business, Finance, Accounting, Information Systems, or a related field

•    Strong understanding of invoicing, payment processing, or financial operations systems
•    Experience working with FinOps, finance, or accounting teams to translate policy into system behavior
•    Solid grasp of payment types, reconciliation concepts, and how misallocations occur and get resolved