Mgr, Support Services - On Site Raleigh Office

Here at Savista, we enable our clients to navigate the biggest challenges in healthcare: quality clinical care with positive patient experiences and optimal financial results. We partner with healthcare organizations to problem solve and deliver revenue cycle improvement services that enable their success, support their patients, and nurture their communities, all while living our values of Commitment, Authenticity, Respect and Excellence (CARE).

Responsibilities

- Manages Support functions for various projects / Savista departments including hard copy printing/mailing of documents, receiving/routing correspondence to appropriate staff for resolution, indexing of documents into various client HAR systems, preparation of documents to be printed and daily mail runs.
- Sets policies for in-office colleagues related to the on-site work environment and escalated communication with other Savista teams as needed.
- Maintain appropriate staff to manage workloads, including position management, interviewing, hiring, colleague performance management.
- Communication and interface with various Savista teams regarding project workload, onboarding of new clients and systems.
- Development of processes and workflows as projects are onboarded including client HAR system navigation, access for colleagues, set up and alignment of various forms as required and tracking of inventory.
- Maintain sufficient supply inventory within the Raleigh office for all areas including break room supplies, paper, claim forms, mailing supplies etc.
- Communication internally with Savista teams and externally to vendors of issues relating to equipment, courier services, access / network etc.
- Monitors staff performance, attendance and quality to address any training or performance issues on a regular basis.  Perform colleague training and chair-sides as needed.
- Responsible for day-to-day inventory management including colleague assignment, reacting to inventory fluctuations, system issues and alignment issues.
- Provide assistance / resolution to internal business partner inquiries.
- Establishes realistic goals and priorities concurrent with organizational objectives.
- Maintain a professional attitude and confidentiality.
- Analyze and solve problems quickly and thoroughly.
- Conduct team huddles for continued process improvement and staff project knowledge.
- Approve timecards, colleague PTO and review / approve payroll on schedule.
- Supports Savista’s Compliance Program by adhering to policies and procedures.

Minimum Qualifications & Competencies

- 2+ years of experience in healthcare accounts receivable management.
- High school diploma or GED
- Knowledge of insurance company practices regarding claim processing
- Ability to lead teams to achieve desired goals and objectives.
- Ability to mentor staff and provide consistent performance management
- Demonstrated ability to work in a team environment that requires quick turnaround and quality output.
- Solid knowledge of MS Office Products.

People & Performance Management

- Defines roles and responsibilities, applies clear/consistent performance standards, motivates, challenges and develops employees, delegates effectively, provides feedback and coaching, rewards contributions, manages collaboratively.
- Assesses areas where each direct report needs development and helps in planning for that development.
- Clearly assigns responsibility for tasks and decisions, sets clear objectives and measures, monitors process, progress and results
- Creates an environment where people want to do their best
- Communicate decisions to all team members consistently

Preferred Requirements & Competencies

- BA/BS in business or related concentration
- Prior management of print shop environment preferred

Physical Demands:

The physical demands and work environment characteristics described here are representative of those that an employee must meet to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

·         While performing the duties of this job, the employee is required to move around the work area; sit; perform manual tasks; operate tools and other office equipment such as printers, postage machines, computer, and telephones; extend arms; kneel; talk and hear.

·         The employee must occasionally lift and/or move up to 25 pounds.

·         Must be able to talk, listen and speak clearly on telephone.

·         Mental Demands: the employee must be able to follow directions, to get along with others, and handle stress;

·         Work environment: The noise level in the work environment is usually minimal.

·         Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.

·         Ability to maintain regular, punctual in-office attendance consistent with the ADA, FMLA and other federal, state and local standards.

Savista is required by state-specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is $65,000 - 75,000 annually. However, specific compensation for the role will vary within the above range based on many factors including but not limited to geographic location, candidate experience, applicable certifications, and skills.

SAVISTA is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, age, veteran status, disability, national origin, sex, sexual orientation, religion, gender identity or any other federal, state or local protected class.

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