About this role
Role Overview:
We are seeking an experienced CRM Solution Architect with 12+ years of experience to lead the end-to-end design and architecture of CRM solutions leveraging Microsoft Dynamics 365 and Power Platform. The role will be responsible for translating business requirements into scalable, secure, and integrated CRM solutions aligned with enterprise architecture and business objectives.
Key Responsibilities:
- Lead end-to-end CRM solution architecture and design across Microsoft Dynamics 365 and Power Platform.
- Define integration strategy and architecture for CRM and surrounding enterprise systems.
- Design robust data architecture, including data models, data flows, governance, and integration considerations.
- Develop customisation and extensibility strategies, ensuring solutions are scalable and maintainable.
- Evaluate functional and technical requirements and translate them into appropriate CRM solution designs.
- Provide architectural guidance to development and implementation teams.
- Ensure adherence to enterprise architecture, security, scalability, performance, and best-practice standards.
- Support technical decision-making and identify opportunities to optimise the CRM landscape.
Required Experience & Skills:
- 12+ years of overall IT/CRM experience, with strong experience in solution architecture.
- Strong expertise in Microsoft Dynamics 365 CRM and Microsoft Power Platform.
- Proven experience in CRM solution design, integration architecture, data architecture, and customisation planning.
- Strong understanding of enterprise integration patterns, APIs, data management, and CRM architecture principles.
- Ability to work with business and technical stakeholders to define practical, scalable solutions.
- Strong communication, stakeholder management, and architectural documentation skills.
Key Deliverables:
- End-to-end CRM solution architecture and design.
- CRM integration strategy and architecture.
- Data architecture and data-flow design.
- Customisation and extensibility strategy.
- Architecture documentation and technical guidance for implementation teams.