Wallis House Case Manager

Aviva Family and Children’s Services Mission Statement

Creating safe, supportive spaces where children, youth and families can heal, build resilience, and experience belonging.

Job Summary

Under the supervision of the Director of Wallis House, the Wallis House Case Manager provides on-site case management services and support for residents. The Case Manager coordinates care with intra-agency staff, PATH, LAHSA, referring agencies and the community at large. In addition, they serve a caseload of residents with children.

The Case Manager is an energetic self-starter who is able to function comfortably in a team environment and relates well to co-workers, volunteers, and external representatives. This position requires flexibility and the ability to manage time and multiple tasks. The individual in this position must be able to assume a wide range of responsibilities, provide timely responses to requests and deadlines and works well under pressure.

Essential Functions

· Provide targeted case management as assigned for resident adult and children who reside at the Wallis House.

· Conducts enrollments/exits In HMIS and EXYM. Creates Individualized Service Plan (ISP) that addresses housing goals, maintaining/increasing income and other personal goals identified by the client including medical, mental health, substance use, financial resources, vocational, and social support needs.

· Provides referrals, linkages, information, and support to resources that help clients to achieve their ISP goals (this includes collecting documentation to secure housing).

· Completes program specific assessments (Annual Assessment/ Status Assessment)

· Evaluates strengths and challenges to addressing short term and long-term goals, conducts a 90-day review with the client after initial intake

· Case Manager is a family’s Point of Contact for any additional referring agencies and creates relationships with other social workers to ensure the success of the family.

· Case Managers are connected to the Family’s Housing Navigator and must be in constant communication with Housing Navigator to ensure the progress of the Family’s Service Plan. Case Manager are also responsible for referring cases to Housing Navigation program once a family is Housing ready.

· Assist with conflict resolution in coordination with Resident Case Navigator always aiming to maintain a fair, positive, and supportive culture.

· Facilitate enrollments for new residents, including collecting data, inspecting resident belongings, and orienting residents to house expectations and guidelines.

· Complete and submit all documentation to Exym, HMIS and LAHSA including but not limited to progress notes, LAHSA required forms, outcome measures and goals in a timely manner.

· Works to promote and support justice, equity, diversity, and inclusion at all levels in the organization.

· Works to promote a trauma-informed work environment

· Meet weekly with supervisor and consult as necessary when regarding case assistance. Case Manager’s are mandated reporters of Child Abuse/neglect.

· Works collaboratively and cooperatively within a multidisciplinary team

· In collaboration with team members, create and maintain Crisis Safety Plan for families

· Maintain effective working relationships, and coordinate care, with intra-agency staff, County workers, school personnel, referring agencies, and the community at large

· Sensitive and responsive to the cultural differences among the agency’s client population

· Participate in all agency required meetings and trainings

· Adheres to all applicable Federal and State regulations for confidentiality, HIPAA, mandated reporting of suspected child or elder abuse

· Works to promote and support justice, equity, diversity, and inclusion at all levels in the organization.

· Works to promote a trauma-informed work environment.

· Actively participate in a quality improvement project

Qualifications

Competency Requirements

Ability to speak, read, write and understand English

Ability to work effectively as a member of a team

Must demonstrate sound judgment and decision-making skills

Must have strong organizational and planning skills

Skilled in relationship building and conflict mediation

Knowledge of social services system and community resources.

Basic computer skills including data entry.

Strong communication and interpersonal skills.

Must have a collaborative, positive, and strength-based approach with residents and colleagues

Knowledge of mental health and substance abuse preferred.

Education and Experience

High School Diploma or equivalent

Experience working with individuals experiencing homelessness

Certifications/Licenses

Valid CA driver’s license

Additional Requirements

Department of Justice/Fingerprint clearance

Satisfactory completion of health screening

Tuberculosis clearance

Proof of legal eligibility to work in the United States

Delegates Authority To

N/A

Physical Demands

While performing the duties of a Case Manager, the employee is frequently required to stand, walk, and sit. The employee is occasionally required to, reach, bend, push, pull, kneel, or lift objects weighing more than 30 pounds. The employee may be required to drive.

Work Environment

This Job Description has been developed to identify some of the duties and responsibilities of this position. It is not intended to limit or encompass all duties and responsibilities of the position.

Aviva Family and Children's Services at its sole and absolute discretion, expressly reserves the right to modify, supplement, delete or augment the duties and responsibilities specified in this and all job descriptions.