Patient Care Coordinator - Physical Therapy Office

We are seeking an experienced and highly professional  Patient Care Coordinator  who is passionate about delivering exceptional patient experiences and maintaining efficient front-office operations in a busy healthcare environment. This role is ideal for a motivated healthcare professional who thrives in a fast-paced setting, takes ownership of their work, and values teamwork, accuracy, and patient-centered care. 
As the first point of contact for our patients and referral sources, this position plays a critical role in ensuring a smooth and welcoming experience from the moment a patient contacts our office through the completion of their care. The ideal candidate brings strong organizational skills, excellent communication abilities, and prior experience working in a medical front office, preferably within  outpatient rehabilitation or a specialty clinic setting . 
We are looking for someone who is proactive, dependable, and committed to building long-term relationships with patients, clinicians, and the community while contributing to the continued growth and success of our organization.

Empower Physical Therapy, now Doctors of Physical Therapy  is currently seeking a Full-Time Patient Care Coordinator for our  Laveen  clinic, where our "together we're better" philosophy creates a culture that makes coming to work enjoyable for everyone.

Key Responsibilities  
- Provide a warm and professional welcome to all patients and visitors 
- Deliver exceptional  customer service and patient support  throughout the care process 
- Communicate effectively with patients, clinicians, referral sources, and internal departments 
- Guide patients through visit preparation, electronic forms, paperwork, and appointment expectations 
- Ensure  accurate patient registration and data entry  within the EMR system 
- Review patient charts for completeness and accuracy 
- Manage  patient scheduling and appointment optimization  to maintain clinic efficiency 
- Coordinate communication with referral sources and assist with follow-ups 
- Answer and triage incoming phone calls in a professional and timely manner 
- Collect  copays, patient balances, and verify insurance information  
- Perform scanning, faxing, and other administrative duties 
- Support clinicians and assist with patient care coordination when needed 
- Maintain organized documentation and ensure compliance with office procedures 
Preferred Qualifications  
- 1–3+ years of experience in a medical front office, patient coordination, or healthcare administration role  
- Experience in  Outpatient Rehabilitation, Physical Therapy, or a specialty clinic  strongly preferred 
- Strong knowledge of  insurance benefits verification and common insurance terminology  
- Proven ability to manage  high patient volumes while maintaining accuracy and professionalism  
- Excellent  customer service, communication, and interpersonal skills  
- Strong  organizational, multitasking, and problem-solving abilities  
- Comfortable working collaboratively within a  team-oriented clinical environment  
- Spanish speaking is a plus!