Travel and Card Operations Program Manager

<b>Overview</b><br><div class="OutlineElement Ltr SCXW138630415 BCX8"><p class="Paragraph SCXW138630415 BCX8"><span class="NormalTextRun SCXW138630415 BCX8">The </span><span class="NormalTextRun SCXW138630415 BCX8">Travel and Card Operations Program Manager</span><span class="TextRun SCXW138630415 BCX8" lang="EN-US"><span class="NormalTextRun SCXW138630415 BCX8"> will support the delivery, operational governance, optimization, and continuous improvement of Microsoft’s global corporate Travel and Card programs, helping ensure consistent, scalable, and effective program operations across a complex global environment.</span><span class="NormalTextRun SCXW138630415 BCX8"> </span></span><span class="EOP Selected SCXW138630415 BCX8"> </span></p></div><div class="OutlineElement Ltr SCXW138630415 BCX8"><p class="Paragraph SCXW138630415 BCX8"><span class="NormalTextRun SCXW138630415 BCX8">This role will focus on building </span><span class="NormalTextRun SCXW138630415 BCX8">scalable operational solutions across corporate travel and payments</span><span class="TextRun SCXW138630415 BCX8" lang="EN-US"><span class="NormalTextRun SCXW138630415 BCX8">, including the development and </span><span class="NormalTextRun SCXW138630415 BCX8">optimization</span><span class="NormalTextRun SCXW138630415 BCX8"> of </span><span class="NormalTextRun SCXW138630415 BCX8">corporate card and commercial payment solutions </span><span class="NormalTextRun SCXW138630415 BCX8"> </span><span class="NormalTextRun SCXW138630415 BCX8"> that improve efficiency, financial controls, reconciliation, and employee experience.</span></span><span class="EOP Selected SCXW138630415 BCX8"> </span></p></div><div class="OutlineElement Ltr SCXW138630415 BCX8"><p class="Paragraph SCXW138630415 BCX8"><span class="NormalTextRun SCXW138630415 BCX8">The successful candidate will </span><span class="TextRun SCXW138630415 BCX8" lang="EN-US"><span class="NormalTextRun SCXW138630415 BCX8">bring </span><span class="NormalTextRun SCXW138630415 BCX8">hands-on corporate travel and payments experience</span><span class="NormalTextRun SCXW138630415 BCX8">, strong operational program management capabilities, and an </span><span class="NormalTextRun SCXW138630415 BCX8">AI-first mindset</span></span><span class="TextRun SCXW138630415 BCX8" lang="EN-US"><span class="NormalTextRun SCXW138630415 BCX8">. The role will </span><span class="NormalTextRun SCXW138630415 BCX8">identify</span><span class="NormalTextRun SCXW138630415 BCX8"> opportunities to simplify processes, automate manual activities, improve service delivery, and build solutions that can scale across a complex global organization.</span></span><span class="EOP Selected SCXW138630415 BCX8"> </span></p></div><div class="OutlineElement Ltr SCXW138630415 BCX8"><p class="Paragraph SCXW138630415 BCX8"><span class="TextRun SCXW138630415 BCX8" lang="EN-US"><span class="NormalTextRun SCXW138630415 BCX8">This role will </span><span class="NormalTextRun SCXW138630415 BCX8">partner</span><span class="NormalTextRun SCXW138630415 BCX8"> closely with Procurement, Finance, Controllership, Human Resources, and business stakeholders, including </span><span class="NormalTextRun SCXW138630415 BCX8">Finance Controllers, HR Business Partners, Budget Managers, and Business Managers</span><span class="NormalTextRun SCXW138630415 BCX8">, to understand business requirements and translate them into practical, scalable Travel and Card solutions.</span></span><span class="EOP Selected SCXW138630415 BCX8"> </span></p></div><div class="OutlineElement Ltr SCXW138630415 BCX8"><p class="Paragraph SCXW138630415 BCX8"><span class="TextRun SCXW138630415 BCX8" lang="EN-US"><span class="NormalTextRun SCXW138630415 BCX8">The ideal candidate combines strong knowledge of </span><span class="NormalTextRun SCXW138630415 BCX8">corporate travel operations and commercial payment programs</span><span class="NormalTextRun SCXW138630415 BCX8"> with a builder mentality, using data, AI, automation, and process improvement to solve operational challenges and continuously improve the employee experience.</span></span><span class="EOP Selected SCXW138630415 BCX8"> </span></p></div><br><br><b>Responsibilities</b><br><div class="SCXW260861896 BCX8"><div class="OutlineElement Ltr SCXW260861896 BCX8"><p class="Paragraph SCXW260861896 BCX8"><span class="NormalTextRun SCXW260861896 BCX8">Scalable, AI-First Operations</span><span class="EOP Selected SCXW260861896 BCX8"> </span></p></div><div class="ListContainerWrapper SCXW260861896 BCX8"><ul class="BulletListStyle1 SCXW260861896 BCX8"><li class="OutlineElement Ltr SCXW260861896 BCX8"><p class="Paragraph SCXW260861896 BCX8"><span class="NormalTextRun SCXW260861896 BCX8">Apply an </span><span class="NormalTextRun SCXW260861896 BCX8">AI-first mentality to Travel and Card operations</span><span class="TextRun SCXW260861896 BCX8" lang="EN-US"><span class="NormalTextRun SCXW260861896 BCX8"> by </span><span class="NormalTextRun SCXW260861896 BCX8">identifying</span><span class="NormalTextRun SCXW260861896 BCX8"> opportunities to automate repetitive work, improve decision-making, and simplify employee and operational experiences.</span></span><span class="EOP Selected SCXW260861896 BCX8"> </span></p></li></ul></div><div class="ListContainerWrapper SCXW260861896 BCX8"><ul class="BulletListStyle1 SCXW260861896 BCX8"><li class="OutlineElement Ltr SCXW260861896 BCX8"><p class="Paragraph SCXW260861896 BCX8"><span class="TextRun SCXW260861896 BCX8" lang="EN-US"><span class="NormalTextRun SCXW260861896 BCX8">Identify</span><span class="NormalTextRun SCXW260861896 BCX8"> practical applications of AI, automation, analytics, and workflow capabilities across travel servicing, payment operations, employee support, reconciliation, compliance, and reporting.</span></span><span class="EOP Selected SCXW260861896 BCX8"> </span></p></li></ul></div><div class="ListContainerWrapper SCXW260861896 BCX8"><ul class="BulletListStyle1 SCXW260861896 BCX8"><li class="OutlineElement Ltr SCXW260861896 BCX8"><p class="Paragraph SCXW260861896 BCX8"><span class="NormalTextRun SCXW260861896 BCX8">Design processes and solutions with scalability in mind, reducing reliance on manual activities and one-off operational support.</span><span class="EOP Selected SCXW260861896 BCX8"> </span></p></li></ul></div><div class="ListContainerWrapper SCXW260861896 BCX8"><ul class="BulletListStyle1 SCXW260861896 BCX8"><li class="OutlineElement Ltr SCXW260861896 BCX8"><p class="Paragraph SCXW260861896 BCX8"><span class="NormalTextRun SCXW260861896 BCX8">Use experimentation, data, operational insights, and customer feedback to continuously improve Travel and Card processes.</span><span class="EOP Selected SCXW260861896 BCX8"> </span></p></li></ul></div><div class="ListContainerWrapper SCXW260861896 BCX8"><ul class="BulletListStyle1 SCXW260861896 BCX8"><li class="OutlineElement Ltr SCXW260861896 BCX8"><p class="Paragraph SCXW260861896 BCX8"><span class="NormalTextRun SCXW260861896 BCX8">Support the adoption and operationalization of new tools and capabilities that improve program efficiency and employee experience.</span><span class="EOP Selected SCXW260861896 BCX8"> </span></p></li></ul></div><div class="OutlineElement Ltr SCXW260861896 BCX8"><p class="Paragraph SCXW260861896 BCX8"><span class="NormalTextRun SCXW260861896 BCX8">Business Stakeholder Engagement</span><span class="EOP Selected SCXW260861896 BCX8"> </span></p></div><div class="ListContainerWrapper SCXW260861896 BCX8"><ul class="BulletListStyle1 SCXW260861896 BCX8"><li class="OutlineElement Ltr SCXW260861896 BCX8"><p class="Paragraph SCXW260861896 BCX8"><span class="NormalTextRun SCXW260861896 BCX8">Build effective partnerships across Procurement, Finance, Controllership, Human Resources, and other corporate functions.</span><span class="EOP Selected SCXW260861896 BCX8"> </span></p></li></ul></div><div class="ListContainerWrapper SCXW260861896 BCX8"><ul class="BulletListStyle1 SCXW260861896 BCX8"><li class="OutlineElement Ltr SCXW260861896 BCX8"><p class="Paragraph SCXW260861896 BCX8"><span class="TextRun SCXW260861896 BCX8" lang="EN-US"><span class="NormalTextRun SCXW260861896 BCX8">Engage with </span><span class="NormalTextRun SCXW260861896 BCX8">Finance Controllers, HR Business Partners, Budget Managers, Business Managers, and other business stakeholders</span><span class="NormalTextRun SCXW260861896 BCX8"> to understand business needs, </span><span class="NormalTextRun SCXW260861896 BCX8">identify</span><span class="NormalTextRun SCXW260861896 BCX8"> operational challenges, and develop </span><span class="NormalTextRun SCXW260861896 BCX8">appropriate solutions</span><span class="NormalTextRun SCXW260861896 BCX8">.</span></span><span class="EOP Selected SCXW260861896 BCX8"> </span></p></li></ul></div><div class="ListContainerWrapper SCXW260861896 BCX8"><ul class="BulletListStyle1 SCXW260861896 BCX8"><li class="OutlineElement Ltr SCXW260861896 BCX8"><p class="Paragraph SCXW260861896 BCX8"><span class="NormalTextRun SCXW260861896 BCX8">Translate complex Travel and Card requirements into clear operational recommendations.</span><span class="EOP Selected SCXW260861896 BCX8"> </span></p></li></ul></div><div class="ListContainerWrapper SCXW260861896 BCX8"><ul class="BulletListStyle1 SCXW260861896 BCX8"><li class="OutlineElement Ltr SCXW260861896 BCX8"><p class="Paragraph SCXW260861896 BCX8"><span class="NormalTextRun SCXW260861896 BCX8">Facilitate working sessions and operational reviews to drive decisions, accountability, and follow-through.</span><span class="EOP Selected SCXW260861896 BCX8"> </span></p></li></ul></div><div class="ListContainerWrapper SCXW260861896 BCX8"><ul class="BulletListStyle1 SCXW260861896 BCX8"><li class="OutlineElement Ltr SCXW260861896 BCX8"><p class="Paragraph SCXW260861896 BCX8"><span class="NormalTextRun SCXW260861896 BCX8">Balance business requirements with global program standards, financial controls, operational scalability, policy requirements, and employee experience.</span><span class="EOP Selected SCXW260861896 BCX8"> </span></p></li></ul></div><div class="OutlineElement Ltr SCXW260861896 BCX8"><p class="Paragraph SCXW260861896 BCX8"><span class="NormalTextRun SCXW260861896 BCX8">Travel Operations &amp; Governance</span><span class="EOP Selected SCXW260861896 BCX8"> </span></p></div><div class="ListContainerWrapper SCXW260861896 BCX8"><ul class="BulletListStyle1 SCXW260861896 BCX8"><li class="OutlineElement Ltr SCXW260861896 BCX8"><p class="Paragraph SCXW260861896 BCX8"><span class="NormalTextRun SCXW260861896 BCX8">Support the effective </span><span class="NormalTextRun SCXW260861896 BCX8">delivery and governance of Microsoft’s global corporate travel program, driving consistency, scalability, and operational excellence across markets</span><span class="NormalTextRun SCXW260861896 BCX8">.</span><span class="EOP Selected SCXW260861896 BCX8"> </span></p></li></ul></div></div><div class="SCXW260861896 BCX8"><div class="ListContainerWrapper SCXW260861896 BCX8"><ul class="BulletListStyle1 SCXW260861896 BCX8"><li class="OutlineElement Ltr SCXW260861896 BCX8"><p class="Paragraph SCXW260861896 BCX8"><span class="NormalTextRun SCXW260861896 BCX8">Monitor operational performance, service trends, employee feedback, and recurring issues to identify opportunities for program improvement.</span><span class="EOP Selected SCXW260861896 BCX8"> </span></p></li></ul></div><div class="ListContainerWrapper SCXW260861896 BCX8"><ul class="BulletListStyle1 SCXW260861896 BCX8"><li class="OutlineElement Ltr SCXW260861896 BCX8"><p class="Paragraph SCXW260861896 BCX8"><span class="NormalTextRun SCXW260861896 BCX8">Support global and regional program changes, ensuring operational requirements, stakeholder needs, and employee experience are considered throughout implementation.</span><span class="EOP Selected SCXW260861896 BCX8"> </span></p></li></ul></div><div class="OutlineElement Ltr SCXW260861896 BCX8"><p class="Paragraph SCXW260861896 BCX8"><span class="NormalTextRun SCXW260861896 BCX8"> </span><span class="NormalTextRun SCXW260861896 BCX8">Global Card Program &amp; Payment Solutions</span><span class="EOP Selected SCXW260861896 BCX8"> </span></p></div><div class="ListContainerWrapper SCXW260861896 BCX8"><ul class="BulletListStyle1 SCXW260861896 BCX8"><li class="OutlineElement Ltr SCXW260861896 BCX8"><p class="Paragraph SCXW260861896 BCX8"><span class="NormalTextRun SCXW260861896 BCX8">Support the </span><span class="TextRun SCXW260861896 BCX8" lang="EN-US"><span class="NormalTextRun SCXW260861896 BCX8">operational management, </span><span class="NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW260861896 BCX8">optimization</span><span class="NormalTextRun SCXW260861896 BCX8"> and continuous improvement of Microsoft’s global corporate Card Program</span></span><span class="NormalTextRun SCXW260861896 BCX8">.</span><span class="EOP Selected SCXW260861896 BCX8"> </span></p></li></ul></div><div class="ListContainerWrapper SCXW260861896 BCX8"><ul class="BulletListStyle1 SCXW260861896 BCX8"><li class="OutlineElement Ltr SCXW260861896 BCX8"><p class="Paragraph SCXW260861896 BCX8"><span class="TextRun SCXW260861896 BCX8" lang="EN-US"><span class="NormalTextRun SCXW260861896 BCX8">Support the design, implementation and ongoing management of corporate card and commercial payment solutions that improve employee experience, operational efficiency, financial </span><span class="NormalTextRun SCXW260861896 BCX8">controls</span><span class="NormalTextRun SCXW260861896 BCX8"> and scalability.</span></span><span class="EOP Selected SCXW260861896 BCX8"> </span></p></li></ul></div><div class="ListContainerWrapper SCXW260861896 BCX8"><ul class="BulletListStyle1 SCXW260861896 BCX8"><li class="OutlineElement Ltr SCXW260861896 BCX8"><p class="Paragraph SCXW260861896 BCX8"><span class="NormalTextRun SCXW260861896 BCX8">Partner with Finance, Controllership, Procurement, card issuers, payment providers, and suppliers to implement and improve payment capabilities.</span><span class="EOP Selected SCXW260861896 BCX8"> </span></p></li></ul></div><div class="ListContainerWrapper SCXW260861896 BCX8"><ul class="BulletListStyle1 SCXW260861896 BCX8"><li class="OutlineElement Ltr SCXW260861896 BCX8"><p class="Paragraph SCXW260861896 BCX8"><span class="TextRun SCXW260861896 BCX8" lang="EN-US"><span class="NormalTextRun SCXW260861896 BCX8">Identify</span><span class="NormalTextRun SCXW260861896 BCX8"> opportunities to expand </span><span class="NormalTextRun SCXW260861896 BCX8">centralized, digital, and automated payment solutions</span><span class="NormalTextRun SCXW260861896 BCX8"> that reduce manual processes and improve financial controls.</span></span><span class="EOP Selected SCXW260861896 BCX8"> </span></p></li></ul></div><div class="ListContainerWrapper SCXW260861896 BCX8"><ul class="BulletListStyle1 SCXW260861896 BCX8"><li class="OutlineElement Ltr SCXW260861896 BCX8"><p class="Paragraph SCXW260861896 BCX8"><span class="NormalTextRun SCXW260861896 BCX8">Monitor payment operations and supplier performance and drive resolution of recurring issues.</span><span class="EOP Selected SCXW260861896 BCX8"> </span></p></li></ul></div><div class="ListContainerWrapper SCXW260861896 BCX8"><ul class="BulletListStyle1 SCXW260861896 BCX8"><li class="OutlineElement Ltr SCXW260861896 BCX8"><p class="Paragraph SCXW260861896 BCX8"><span class="NormalTextRun SCXW260861896 BCX8">Support the development of scalable payment operating models, processes, controls, and governance.</span><span class="EOP Selected SCXW260861896 BCX8"> </span></p></li></ul></div></div><br><br><b>Qualifications</b><br><div class="SCXW249002697 BCX8"><div class="OutlineElement Ltr SCXW249002697 BCX8"><p class="Paragraph SCXW249002697 BCX8"><span class="NormalTextRun SCXW249002697 BCX8">Required Qualifications:</span><span class="EOP Selected SCXW249002697 BCX8"> </span></p></div><div class="ListContainerWrapper SCXW249002697 BCX8"><ul><li>Bachelor’s degree or equivalent experience in corporate travel, commercial payments, corporate card programs, Travel &amp; Expense operations, or closely related disciplines.</li><li>Experience partnering with business stakeholders including Finance, Controllership, Procurement, Human Resources, Budget Managers, or Business Managers.</li></ul></div></div><div class="SCXW249002697 BCX8"><div class="OutlineElement Ltr SCXW249002697 BCX8"><p class="Paragraph SCXW249002697 BCX8"><span class="NormalTextRun SCXW249002697 BCX8">Preferred Qualifications:</span></p><ul><li>Experience supporting corporate travel, Travel &amp; Expense, payment/card, or commercial payment operations in a complex business environment.</li><li>Experience with commercial card or B2B payment solutions, such as corporate cards, purchasing cards, virtual cards, lodge/central accounts, centralized travel payment solutions, or related providers/suppliers.</li><li>Experience managing cross-functional operational programs, partnering with multiple stakeholder groups, and translating business requirements into scalable solutions.</li><li>Strong analytical, problem-solving, organizational, and communication skills, with experience using data, analytics, Power BI, AI, automation, or workflow technologies to improve operations.</li><li>Experience with global service delivery, supplier performance management, operational governance, continuous improvement, and managing priorities in a global, matrixed environment.</li></ul></div></div> <br><br><p>Business Program Management IC3 - The typical base pay range for this role across Ireland is € 60,300.00 - € 102,600.00 per year. Certain roles may be eligible for benefits and other compensation. </p><p></p> <p>Find additional benefits and pay information here:<br><a href="https://careers.microsoft.com/v2/global/en/corporate-pay/ireland-corporate-pay.html">https://careers.microsoft.com/v2/global/en/corporate-pay/ireland-corporate-pay.html</a></p><br><p>This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.</p><br><hr><br><p>Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about <a href="https://careers.microsoft.com/v2/global/en/accessibility.html"><b><u>requesting accommodations.</u></b></a></p>