Administrative Support Clerk

Job Summary

The Administrative Support Clerk provides front-line customer support and accurate data entry to ensure smooth daily operations during the assignment period for the Moducoatings location. This position serves as a primary point of contact for customers, processes orders and records in the ERP system, and performs general administrative functions that support the sales and operations teams.

Job Duties and Responsibilities
- Serve as a point of contact for customers via phone, email, and in person.
- Respond to customer inquiries regarding order status and delivery schedules; direct pricing and product questions to the sales team.
- Enter customer orders, updates, and related data accurately into the ERP system.
- Maintain and update customer records, ensuring data integrity and completeness.
- Process and verify order documentation and customer correspondence.
- Assist with resolving basic customer concerns in a professional and timely manner.
- Greet and assist visitors, vendors, and delivery personnel.
- Answer and direct incoming telephone calls.
- Distribute incoming mail and coordinate outgoing shipments.
- Organize and maintain filing systems and office documentation.
- Support the sales and operations teams with administrative tasks as assigned.
- Perform other duties as assigned to support business operations.
Skills
- Strong customer service and interpersonal skills.
- Accurate and efficient data entry with strong attention to detail.
- Clear verbal and written communication skills.
- Ability to manage multiple tasks in a fast-paced environment.
- Organized and dependable with a professional demeanor.
Education
- Required: High school diploma or GED.
Work Experience
- Required: Minimum of 1 year of experience in customer service, data entry, or general office support.
- Preferred: Experience with ERP or order management systems.
​​​​​​​​​​​​​​ Physical Requirements
- Ability to sit, stand, and walk throughout the workday.
- Must be able to use a computer, telephone, and standard office equipment.
- Occasionally required to lift and carry items up to 20 pounds, unassisted.