Claims Specialist

Overview

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.

But at the heart of our business is our people.

Role Purpose

This position is within the Insurance & Claims Department, based out of our Dallas Fort Worth home office. Reporting to the Claims Manager. Responsible for oversight of workers compensation and general liability claims and vendor partners, monitoring the progress of claims to effect timely closure, ensuring compliance with internal and external policies, procedures, and regulations. Ensures compliance with company, federal, and state regulations.

What you will be doing

- Perform day-to-day oversight of claims to ensure timely handling and closure.

- Participate in claim reviews with third party administrator, broker and internal participants.

- Authorize reserves and settlements within established authority.

- Manage and maintain internal claims database.

- Serve as liaison for field managers in answering questions about and providing guidance for workers compensation and general liability claims.

- Adhere to company policies and procedures and participate in achievement of company objectives.

- Utilizes company equipment, supplies and resources in a conscientious, cost-effective manner.

- Cleanliness of immediate work area and report maintenance needs.

- Project a positive image and respond to inquiries from clients, staff and public in a courteous manner.

- Attend meetings and in-services as required.

Safety, Security, Wellbeing and Compliance:

All employees have a responsibility and duty whilst at work to:

- Take reasonable care for the health and safety of themselves and of others who may be affected by their actions or omissions whilst at work.

- Fully versed in International Aviation Safety and Security standards and passionate about promoting them within the organization.

- Co-operate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company.

- Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, safety, or welfare reasons.

- Inform their manager / supervisor of any work situation, equipment or activity that represents a serious or immediate danger to health and safety.

- Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / Supervisor, who will then follow the procedures contained in this manual.

- Carry out work in accordance with information and training provided and any specific workplace health and safety rules or procedures.

- Fully understand the company health and safety

- Attend training courses as may be arranged by the

What we are looking for:

- High school diploma or equivalent.

- Some college preferred.

- 10 years workers compensation claims handling experience.

- Some general liability claims experience preferred.

- Strong interpersonal verbal and written communications skills.

- Ability to work as a team while focusing on details.

- Solid experience working with TPA and insurance company claim systems.

- Extensive knowledge of insurance-related policies and legislations.

- Excellent conflict resolution and negotiation skills.

- Treat all information as confidential.

- Possess the tact to deal with all levels of employees.

- Must be able to sit, stand, lift, and/or bend throughout shift.

- Must be able to lift, carry, and/or hold up to 10 lbs.

- Must pass drug test.

- No criminal convictions.

- Must be a citizen of the United States or possess necessary authorization from INS.

- Travel may be required.

Knowledge, Skills and Abilities:

- Ability to learn quickly.

- Ability to understand and carry out oral and written instructions and request clarification when needed.

- Strong interpersonal skills.

- Ability to work as part of a team.

- Ability to build relationships.

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact the recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.

As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.

Application Instructions

Is this role ticking all the boxes for you? If so, please click apply now!