About this role
Commercial Fleet Service Advisor
Sunrise Ford of Fontana | Fontana, CA
Sunrise Ford of Fontana is looking for a driven, organized, and customer-focused Commercial Fleet Service Advisor to join our growing Fleet Service team.
This role is ideal for an experienced service advisor who enjoys building long-term customer relationships, managing a busy workflow, and helping commercial clients keep their vehicles on the road. You will serve as a primary contact for fleet accounts, coordinating repairs, communicating clearly, and working closely with technicians, dispatch, and parts to deliver a high level of service.
What Youll Do
- Manage service appointments, repair orders, estimates, and customer updates for commercial fleet accounts.
- Build and maintain strong relationships with fleet customers and account contacts.
- Clearly communicate vehicle concerns, repair recommendations, estimates, timelines, and repair status.
- Coordinate with technicians, dispatch, and parts to keep repairs moving efficiently and accurately.
- Maintain complete documentation of customer communication, service history, approvals, and repair transactions.
- Monitor open repair orders and follow up proactively to reduce delays and improve customer experience.
- Identify opportunities to grow existing fleet relationships and recommend maintenance or repair services that help customers reduce downtime.
- Help support a professional, team-oriented service department focused on quality, communication, and accountability.
What Were Looking For
- At least 3 years of automotive service advisor experience required.
- Ford dealership and/or commercial fleet service experience strongly preferred.
- Experience managing commercial fleet accounts is preferred, but not required.
- Strong communication skills, both in person and by phone, text, and email.
- Ability to stay organized and manage multiple vehicles, customers, and priorities at once.
- Working knowledge of automotive repair processes, maintenance needs, and service terminology.
- Strong follow-through, attention to detail, and customer-service mindset.
- Ability to work independently while collaborating effectively with a fast-paced team.
- Valid drivers license and reliable transportation.
What We Offer
- Competitive compensation package.
- Health and dental insurance options.
- Retirement savings plan with company contributions.
- Employee discounts on vehicle purchases, service, and parts.
- Opportunities for professional development and advancement.
- A growing commercial fleet department with the opportunity to build lasting customer relationships and make a real impact.
About Sunrise Ford
Sunrise Ford of Fontana is committed to providing exceptional customer service, quality repairs, and a positive experience for both customers and employees. We value integrity, teamwork, accountability, and continuous improvement—and we are looking for someone who wants to grow with our team.