About this role
Position Summary
The Inbound Sales & Customer Service Agent provides front-line phone support to TERREPOWER's customers, managing a high volume of inbound sales and service calls while delivering the kind of experience that keeps customers coming back.
This role blends sales aptitude with problem-solving — handling invoices and credits, coordinating with the production team on order accuracy, and building lasting relationships with vendors and customers alike.
Responsibilities
- Provide exceptional customer service on every call, balancing sales opportunities with customer satisfaction.
- Manage a high volume of inbound phone calls from existing customers, handling both sales inquiries and service needs.
- Process client invoices and credits accurately and in a timely manner.
- Partner with the production team to verify and ensure order accuracy.
- Build and maintain strong relationships with vendors to support smooth order fulfillment.
Minimum Qualification
- Call center and phone sales experience highly preferred.
- Familiarity with the automotive industry and parts helpful but not required.
- Willingness to support other areas of the business as needed.