Senior Systems Specialist, Desktop & Workplace Productivity (4 Days Onsite- Brentwood, TN)

At CoreCivic, our employees are driven by a deep sense of service, high standards of professionalism and a responsibility to better the public good. CoreCivic is currently seeking a Senior Systems Specialist located at our corporate office in Brentwood, TN. Come join a team that is dedicated to making an impact for the people and communities we serve.

This position is 4 days onsite in Brentwood, TN. No relocation package available with this position.

### The Senior Systems Specialist - Desktop and Workplace
Productivity acts as the technical resource for in-office team members across
multiple buildings. Delivers high-touch, hands-on support for end-user
hardware, workplace productivity tools, and the Facility Support Center (FSC)
digital environment. Supports laptops, tablets, mobile devices, Microsoft
Office applications, single sign-on functionality, Copilot, and related
technologies to help ensure reliable access, efficient issue resolution, and a
high-quality technology support experience for leadership and team members.

- Provides high-touch, desk-side technical support for FSC employees, remote workers visiting the building, and executive leadership.
- Owns end-to-end endpoint lifecycle operations, including imaging, provisioning, deploying, and retiring Windows and macOS hardware via modern MDM solutions.
- Triages, diagnoses, and resolves complex hardware, peripheral, docking station, mobile device, and local network connectivity issues.
- Maintains physical inventory accuracy for laptops, loaner pools, monitors, and accessories.
- Coordinates warranty repairs and hardware disposals.
- Develops and maintains documentation and Knowledge Base articles for common end-user issues and floor support workflows.
- Performs and coordinates the setup and distribution of network, application, and folder security credentials.
- Handles calls and/or the escalation of issues to upper-level support and management in accordance with policy and procedures.
- Resolves issues using remote control software.
- Works on Microsoft server file and print issues.
- Documents solutions to incidents and relays information and knowledge to team members.
- Determines trends and alerts department management of emerging problems.
- Monitors work of other Systems Specialists and alerts management of developing issues or concerns.
- Adheres to Service Level Agreements as defined for each supported application.
- Manages problem and request tickets for assigned technology.
- Communicates and coordinates with Technology Support Center leadership as appropriate.
- Domestic U.S. travel may be required.

. Qualifications:

- Graduate from an accredited college or university with an
Associate's degree in Computer Science is required.
- 3+ years of hands-on desktop support,
desk-side engineering, or hardware diagnostic experience, as well as workplace
office suites in a fast-paced enterprise environment, is required.
- Additional
years of related work experience may be substituted for the required education
on a year-for-year basis.
- Deep technical expertise in Windows 10/11 and macOS
operating systems, including OS-level troubleshooting and registry/terminal
configurations, is required.
- Strong familiarity with enterprise hardware lines,
including Dell XPS/Latitude, Apple MacBook Pro, Lenovo ThinkPad, and peripheral
ecosystems, is required.
- Excellent interpersonal communication, empathy, and
customer-service skills with a track record of supporting executive
stakeholders are required.
- Experience supporting Microsoft/Azure AD, IT Service
Management platforms, such as ServiceNow, and Microsoft Configuration Manager
and/or Intune is preferred.
- Must be able to multi-task, be a team player, and
demonstrate the ability to communicate effectively across a diverse workforce
through strong verbal and written capabilities. CompTIA A+, Microsoft
Certified: Endpoint Administrator Associate, or JAMF/MS Intune certification is
preferred. Proficiency with Microsoft
applications, including Exchange/Outlook administration, user setup, and
printing capabilities, is required.

CoreCivic is a Drug-Free Workplace and EOE – including Disability/Veteran