GM Technology - Loyalty Domain Lead

- Spreading your time across both Surry Hills & Bella Vista HQ in a hybrid way of working; join Australia's largest retailer and be part of something great.
- Provide executive technology leadership, strategic direction, and risk governance across Woolworths Group's entire Loyalty Domain ecosystem.
- Lead a high-performing engineering, platform, and architecture organisation of 3 direct reports and ~200 team members supporting Everyday Rewards, Everyday Insurance, Mobile, Customer Data, and Realtime Loyalty engines.

We are Woolworths Group

We are Woolworths Group. 200,000+ bright minds, passionate hearts and unique perspectives connected by a shared Purpose – ‘to create better experiences together for a better tomorrow.’ It’s that Purpose that fuels our ambition to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week.

If you’re excited to turn today’s blue sky thinking into a better tomorrow for future generations, you’ll find yourself supported and enriched in a dynamic, inclusive and empowering workplace that reflects the diverse communities we serve. With a culture of genuine care, a flexible approach to work and opportunities to have impact across the group and make a meaningful impact, the possibilities for what we can achieve together are endless.

The opportunity

As the General Manager - Loyalty Domain Lead, you will provide executive leadership, strategic direction, and risk governance for the entire Loyalty Domain technology ecosystem across Woolworths Group. Reporting directly to the Chief Digital Technology Officer (CDTO), you will own the overarching technology strategy and multi-year roadmap covering Everyday Rewards, Rewards partnerships, Everyday Insurance, Mobile, Giftcards & Shop, Member Experience (Everyday Rewards app and website), Customer Data & Audience, and low-latency realtime loyalty capabilities.

In this pivotal executive position, you will lead a high-performing, cross-geography engineering and architecture organisation of approximately 200 team members across Australia and New Zealand. You will balance rapid delivery velocity with enterprise-grade platform stability, cybersecurity, and regulatory compliance, while driving fiscal governance and technology stack consolidation.

What you'll do

- Act as the trusted technology advisor for Everyday Rewards ANZ, driving alignment between technology delivery and commercial outcomes to shape business direction and maximize customer value.
- Own and execute the multi-year technology strategy across core Loyalty sub-domains including Everyday Rewards, Member Experience, Everyday Insurance, Giftcards, and Customer Data platforms.
- Maintain operational budget oversight, driving cost avoidance, tech stack consolidation, cloud footprint optimization, and strategic vendor contract negotiations.
- Guarantee high availability, resiliency, and cybersecurity across realtime transaction platforms while enforcing regulatory and privacy standards.
- Champion progressive software engineering practices, continuous improvement, and AI-driven automation across the organisation.
- Direct, mentor, and develop a team of Heads of Technology, Architects, Product Leads, and Engineering Managers while translating Voice of Team (VOT) insights into actions that strengthen culture and psychological safety.

What you'll bring

- Extensive senior technology leadership experience in complex enterprise environments across Retail, Digital, FinTech, Information Media, Telecommunications Insurance Services or FMCG sectors.
- Proven track record architecting customer loyalty ecosystems, event-driven engines, Customer Data Platforms, mobile apps, microservices, and IAM.
- Demonstrated enterprise financial acumen managing operating/capital budgets, vendor contracting, and cost optimization.
- Proven capacity to lead, inspire, and retain multi-disciplinary technical teams across geographies with empathetic leadership.
- Advanced capability in directing strategic relationships with global system integrators, cloud vendors, and technology partners.
- Strategic awareness of the Australian and New Zealand retail landscape, alongside tertiary qualifications in IT or Computer Science.

About Woolworths Group Technology

We are a collective of innovators, engineers, and digital specialists powering Australia’s largest retail enterprise. Our team designs, builds, and maintains the mission-critical platforms that keep goods moving, stores operating, and millions of customers connected every day. Powered by cutting-edge cloud infrastructure, modern loyalty architectures, and advanced data capabilities, we drive transformation at scale while empowering our people to innovate, solve complex enterprise challenges, and build the future of retail tech.

Everyone belongs at Woolworths Group

Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.

We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process.