About this role
About the role:
The Protective Security Agent serves as the premier point of contact and primary line of defense for employees, visitors, and executives, delivering an exceptional corporate workplace experience through a precise combination of five-star hospitality and rigorous operational security.
This role requires individuals with high emotional intelligence, calm under pressure, and a strong sense of professional discipline— aligned with backgrounds in corporate security, executive protection, or military service. Responsibilities include executing proactive threat-mitigation protocols, managing visitor registration, supporting cloud-based access control procedures, and coordinating complex security logistics. The Protective Security Agent works in lockstep with corporate Workplace Services and campus security leadership to maintain a safe, welcoming, and high-integrity environment. This position reports directly to the Security Operations Manager.
In this role, your responsibilities will be:
- The Hospitality Greeting: Greet employees, visitors, international dignitaries, and executives in a highly professional, friendly, and hospitality-focused manner while serving as the primary anchor for the facility.
- Workplace Platform Execution: Manage visitor registration, badge issuance, credential verification, and facility access control procedures utilizing modern enterprise Visitor Management Systems (VMS) and cloud-based security platforms.
- Proactive Threat Assessment: Maintain constant, active situational awareness to identify, de-escalate, and resolve security anomalies, suspicious activity, policy infractions, safety hazards, or physical breaches before they escalate.
- Facility Stewardship: Proactively inspect the facility footprint and log building defects, safety hazards, or maintenance items directly into the client's internal IT/facilities ticketing infrastructure.
- Lobby & Event Logistics: Coordinate security operations, including executive-level arrivals, high-profile corporate event security, and delivery/logistics routing.
- Operational Reporting: Create and maintain digital visitor records, comprehensive incident reports, daily activity logs, and required administrative security documentation.
- Emergency & Trauma Response: Act as the primary on-scene coordinator during medical emergencies, evacuations, or fire/life safety incidents, delivering immediate, disciplined guidance, CPR/AED administration, and trauma-kit coordination until first responders arrive.
- Perform other related operational duties as required.
Qualifications
As a candidate you must have:
- Associates or Bachelors degree in criminal justice, emergency management, business administration, or a related discipline preferred; equivalent military or law enforcement operational experience is highly valued.
- Minimum two (2) to three (3) years of experience within high-end corporate campus security, executive protection, or military operational roles (e.g., Military Police, Security Forces, Master-at-Arms) where front-facing brand representation and high discipline were required.
- Demonstrable technical proficiency in operating modern, cloud-based enterprise Access Control Management databases, digital visitor check-in software, and workspace productivity platforms (iOS and PC hardware).
- Strong verbal and written communication skills with the absolute ability to exercise professionalism, sound judgment, strict confidentiality, and tactical discretion while perfectly balancing interpersonal tact with security enforcement.
- Must complete and maintain state Guard Certification as prescribed by applicable state law, as well as all client-required certifications; all documentation and licensing pathway support will be facilitated by the employer.
- Must be a highly dependable team player exhibiting acute business maturity, attention to detail, and the flexibility to work varying shifts, weekends, holidays, and special events as operational needs require.
We offer:
- $36/hr
- Paid Time Off including Sick/Safe Time
- A dynamic and challenging work environment with opportunity for growth
Security Industry Specialists, Inc. is an Equal Opportunity Employer