REVENUE CLERK 2

- Job ID: 67450

- Job Category: Finance, Accounting & Purchasing

- Division & Section: Revenue Services, Finance Shared Services, Tax & Utility Collections

- Work Location: North York Civic Centre, 5100 Yonge St, Toronto

- Job Type & Duration: Full-time, Temporary Vacancy (12 months)

- Hourly Rate and Wage Grade: $42.28 - $46.31

- Shift Information: Monday to Friday, 35 hours per week

- Affiliation: L79 Full-time

- Number of Positions Open: 1

- Posting Period: 06-OCT-2026 to 21-OCT-2026

Job Summary:

To collect Municipal taxes and other municipally-owed debts. To direct and assist ratepayers in payment procedure and with problems connected with municipally-owed debts.

Major Responsibilities:

- Contacts delinquent Taxpayer/Ratepayer by phone or letter, and conducts in-office meetings with ratepayer to assist and negotiate payment for municipal debts owing. Schedules and conducts personal interviews to arrange for the collection of taxes due.

- Receives cards showing accounts in arrears. Calculates penalties and interest for accounts.

- Investigates Ratepayer complaints regarding outstanding accounts and documents in Tax Management and Collections Systems TMACS, correspondence files and/or Water Management and Collection System (WMACS).

- Drafts correspondence and collection letters. Answers mail, telephone and counter enquiries i.e. assessments arrears, taxation process and added charges.

- Records contacts in system regarding payments, new ownership, etc.

- Prepares statement for payment of tax/water arrears.

- Receives payments, verifies amounts, forwards to Cashier for processing.

- Operates Water Management and Collection System (WMACS ) to obtain printout of accounts. Verifies information on cheques or receipts to trace payments for complaints and enquiries.

- Traces ownership of outstanding tax/water accounts by referring to assessment rolls, City directory, personal visits, contacting neighbours or sending statement to occupant.

- Prepares updates and issues additional arrears notices.

- Checks cards monthly, investigates Tax/Water accounts and corrects errors or makes transfers by preparing journal entries.

- Processes Bailiff Returns and issues bailiff warrants and calculates interest charges to date.

- Contacts taxpayers to arrange replacement of dishonoured cheques.

- Directs enquirers to appropriate agencies for charges on Tax Roll, Development charges, etc.

Key Qualifications:

Your application must describe your qualifications as they relate to:

- Considerable experience working in a Collections environment relating to Tax or Water Billing.

- Considerable experience in a customer service environment responding to enquiries by phone, email and in person, specifically dealing with City staff, Council, Officials and the public.

- Considerable experience utilizing Microsoft Office Suite (e.g. Word, Excel, PowerPoint and Outlook) to prepare and format reports, correspondence and documents.

You must also have:

- Knowledge of the City of Toronto, Tax and Utility Collection Procedures and the Municipal Tax Sale process.

- Knowledge of revenue management systems such as Tax/Water Management and Collection Systems TMACS/WMACS would be an asset.

- Knowledge of the policies and practices, legislation, regulations and/or City By-laws relating to Collections.

- Knowledge of Municipal Property Assessment Corporation and Assessment Review Board (MPAC/ARB) an asset.

- Excellent oral and written communications skills with the ability to communicate with all levels of staff and the public.

- Excellent interpersonal skills to act as divisional representative and to liaise with all levels of staff, legal, the public and other external contacts in an efficient, discrete and diplomatic manner.

- Excellent multi-tasking, organizational and time management skills, including attention to detail and the ability to set priorities and meet deadlines.

- Excellent conflict resolution, problem solving and negotiating skills.

- Ability to conduct detailed account analysis and prepare written responses within tight deadlines.

- Ability to conduct detailed and/or non-structured research or analysis with minimum supervision, within tight deadlines.

- Ability to perform detailed computations and calculations.

- Ability to work independently with minimal supervision.

NOTE TO INTERNAL FULL-TIME AND PART-TIME CITY OF TORONTO EMPLOYEES:

City of Toronto employees must apply to full-time or part-time employment opportunities posted on the City's Internal Job Posting Portal.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity .

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request . Learn more about the City’s Hiring Policies and Accommodation Process .