About this role
Language Skills (Mandatory):
- Fluent French language proficiency (spoken and written) is mandatory.
- Ability to communicate effectively with Swiss end users via phone, email, chat, and ticketing systems in French.
- Strong English communication skills for collaboration with global support teams and internal stakeholders.
- Knowledge of German and/or Italian will be considered an added advantage.
- French language proficiency (B2/C1 level or equivalent) is mandatory.
Required Skills & Qualifications
- Bachelor's degree or diploma in Computer Science, IT, or related field.
- Experience in IT Service Desk or Technical Support.
- Good understanding of: Windows 10/11
- Microsoft 365 (Outlook, Teams, OneDrive)
- Active Directory
- VPN and Remote Access Solutions
- Network fundamentals (LAN/WAN/Wi-Fi)