Japan CFS Operation Leader - Gunma

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Key Responsibilities

1) Japan CFS site execution leadership (NECPC Gunma)

- Lead continuous improvement of Japan CFS operations located within the NECPC Gunma facility , including capacity planning and throughput management using known site constraints
- Design and implement business + system process controls to reduce human-error-driven misses and improve delivery reliability.
- Drive structured governance for risk/issue management, escalations, and KPI visibility to ensure predictable outcomes and stronger seller confidence.
- Ensure operational readiness to continue to expand Japan’s lifecycle services scope (kitting/configuration, repair coordination, asset management, disposal & certified data erasure).

2) Clearly define handovers

Input: New CFS Project Validation

- Validate project intake governance for Japan CFS/ITC work: validate request details, ensure clear requirements and order flow into CFS, and coordinate across ITC/SMO/logistics as needed.
- Complete First Article Test, collaborate with In-take PM and DWS to rollout schedules, shipment coordination, and executive-ready status/risk reporting.

Warehousing: Stock Intake and Handover to Warehouse/ Depot team

3) Global alignment while protecting Japan’s unique needs

- Work with worldwide GICS/CFS counterparts to maintain global process alignment while representing Japan’s unique operating model.
- Participate in/lead recurring AP/Japan collaboration rhythms (e.g., weekly AP regional CFS review / best-practice sharing).
Why is this role interesting? 1. It’s a growth area for Lenovo
CFS supports Lenovo’s broader: Device-as-a-Service / Everything-as-a-Service strategy. Lenovo increasingly manages customers’ devices throughout their lifecycle rather than simply selling them a PC.
2. You’re building something
You can come in and improve/build the operation, not just maintain it

-------------------------------------------------------------------------------------- Required Qualifications
Bachelor’s degree or equivalent practical experience.
Fluent Japanese; Conversational English
Demonstrated experience in operations management in a services delivery / supply chain / fulfillment / configuration environment.
Strong ability to drive cross-functional execution (Sales, Delivery, Supply Chain, Operations, IT) and establish clear governance and operating cadence.
Proven capability to implement process controls that reduce errors and improve delivery quality.