Director, Tech@Lilly CTI Lilly USA

At Lilly, the work is demanding because patients are waiting. We unite caring with discovery to help make life better for people around the world, knowing that every decision, every detail, and every day matters. Headquartered in Indianapolis, Indiana, our over 50,000 employees around the globe take on complex challenges to discover and deliver life-changing medicines, strengthen how health is understood and managed, and support the communities we serve. This is hard, urgent, selfless work—but it’s work worth doing. If you’re driven by purpose and ready to bring your best to work that truly matters for patients, we invite you to join us.

Job Title:

Director, Lilly USA Tech@Lilly

Job Function:

Information Technology

Location:

India – Bangalore

Reports to:

Senior Director, CTI Commercial India, Tech@Lilly

Role Level:

M2 (Director)

Role Overview

The Director, LUSA Tech@Lilly will lead a large and growing portfolio of technology delivery from LCCI Bengaluru. This role has been positioned with a primary focus on engineering leadership and business acumen , reflecting the maturity and scale of the portfolio to support Lilly USA affiliate business. The leader will drive technical excellence, AI-forward innovation, and deep partnership with Lilly USA business teams to deliver high-impact technology products across HCP engagement, field enablement, value & access, and customer support programs.

Portfolio Scope

The Director will own end-to-end engineering delivery for the following current and future areas:

- Dynamic Targeting & Field-facing Omnichannel: All DT and omnichannel capabilities for the US affiliate, NBE for IBU and Medical

- AI-Enabled Field Experience Products: iQ, Route Optimizer, and next-generation agentic AI-powered tools that transform the rep and field experience

- Sales Operations Platforms: SFS 2.0, IC 2.0, One DataSpine, and platforms that drive sales operations efficiency

- Sales & Marketing Data Intelligence: Data products serving this portfolio and Commercial operations & analytics users

- Value & Access Technology: Technology products supporting Lilly Value & Access programs, including patient affordability, payer engagement, and access enablement platforms

- Customer Support Programs: Technology solutions for customer support operations, case management, and service delivery

- In-housing & Build Capabilities: RHM, FRM, and depending on resourcing, Greenhouse and Connected Medicines

Engineering Leadership Expectations

This is first and foremost an engineering leadership role. The Director is expected to:

- Lead a team of 50+ technology professionals (FTEs and contingent workers) through M1 managers, ensuring engineering rigor in architecture, code quality, testing, CI/CD, security, and compliance

- Drive modern engineering practices: cloud-native development (AWS), microservices, API-first design, infrastructure-as-code, and platform engineering thinking

- Champion AI and agentic technology adoption across the portfolio – identifying opportunities where AI agents, LLMs, and machine learning can fundamentally improve products and workflows, not just augment existing approaches

- Establish and maintain high engineering standards for reliability, scalability, and performance across all products in the portfolio

- Partner closely with Lilly USA DAA (Data, Analytics & AI), CTI, and other horizontal technology teams within Tech@Lilly to leverage shared platforms and avoid duplication

- Work across T@L capabilities including strategy, software development, engineering, QA, information security, and compliance to deliver high-quality results

Business Acumen Expectations

- Develop and maintain a strong understanding of the HCP engagement, field experience, value & access, and customer support domains to inform technology decisions

- Serve as a credible technology partner to US business stakeholders – translating business strategy into engineering roadmaps and delivering outcomes that drive commercial impact

- Coach M1 leaders to build complex products with strong business context, focused on a variety of field roles and customer touchpoints

- Coach and develop the team to identify opportunities to build with AI and business context from the start, leveraging expertise across Tech@Lilly and Commercial operations

AI & Agentic Technology Focus

A key differentiator for this role is leading the charge on AI-forward engineering:

- Drive an AI-first mindset across the engineering team – every new product and feature should be evaluated for AI and agentic opportunities

- Partner with DAA and enterprise AI teams to integrate LLMs, agentic workflows, and intelligent automation into the portfolio

- Build engineering team capabilities in AI/ML, prompt engineering, retrieval-augmented generation (RAG), and agent orchestration frameworks

- Identify and execute on opportunities to replace or augment rule-based systems with AI-powered decision-making and agentic workflows

People & Site Leadership

- Coach and elevate the team through M1 leaders to integrate seamlessly with the global team of business area leaders, architects, project managers, designers, and developers

- Serve as a role model leader in the LCCI ecosystem, driving close collaboration with Enterprise Tech functions at T@L and Commercial services teams

- Actively lead site initiatives in engagement, communication, recruitment, collaboration, and innovation across Bangalore and Hyderabad

Portfolio Management

- Plan, budget, track, and report financials – be a good steward of Lilly’s money

- Implement continuous improvement initiatives and ideas for positive disruption

- Understand the big picture and create reusable patterns that solve problems for cross-functional teams

Qualifications & Experience

Required:

- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field

- 15+ years of progressive experience in software engineering, technology delivery, or engineering leadership roles

- Demonstrated track record of leading large engineering teams (50+ people) through M1/M2 management layers

- Deep hands-on engineering background with modern cloud platforms (AWS preferred), distributed systems, and API-driven architectures

- 5+ years of experience managing global teams and stakeholder relationships across time zones

- Strong collaboration experience with horizontal technology capabilities and co-development with business function teams

- Experience working closely with data, analytics, and AI teams to deliver intelligent products

Preferred:

- MBA or advanced degree

- AWS Solution Architect – Associate or Professional certification; SAFe certifications

- Experience in the pharmaceutical industry or regulated industries

- Hands-on experience with AI/ML technologies, LLM integration, and agentic frameworks

- Experience with SaaS/COTS platforms in the sales and marketing domain

- Familiarity with value & access, patient support, or customer service technology domains

Behaviors

- Engineering excellence mindset – quality, scalability, and reliability are non-negotiable

- Building a sense of urgency in everything we do

- Ability to influence within multiple levels and across functions

- Strong listening and people skills

- A positive and energetic attitude, with a view to moving the business forward in times of ambiguity

- Strong analytical and critical thinking skills, with the ability to identify and address gaps in engineering and delivery processes

- Intellectual curiosity about AI and emerging technologies – stays current and brings new ideas to the team

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form ( https://careers.lilly.com/us/en/workplace-accommodation ) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

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