About this role
It's fun to work in a company where people truly BELIEVE in what they're doing!
Job Description:
Why Ingram Micro?
Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart.
What you’ll do as a Return to Vendor Specialist?
- Request RMA from the vendor for defective inventory returns
- Coordinate customer refused product to ensure return to Ingram Micro stock with resolve to customer satisfaction;
- Facilitates the return and receipt of vendor refused returns
- Maintains current/accurate vendor information as provided to them by the Purchasing Team
- Manage customer disputes and RMA rejections
- Manage and negotiate customer/vendor claims
- Interact with other departments to resolve customer situations.
- Communicate results to internal/external customers via verbal or electronic means.
- Liaise with carriers to obtain Proof of Deliveries (POD) also assisting the freight department;
- Contacting vendor to follow up on outstanding request to prevent the defective product from becoming aged
What you’ll bring?
- Very good English (B2-C1)
- Previous experience in Purchasing/Customer Support/Data entry or equivalent is considered an advantage
- University degree is considered an advantage
As we value our employees, we offer:
- Competitive salary & Bonus system
- Additional health insurance
- Food vouchers & Transport Allowance
- Well-being Program & Multisport card
- Referral and baby bonus
- Paid holiday days increasing in time
- Many trainings, language courses and free access to an online learning platform
- Great career growth and development opportunities
We also have:
- Impressive parties
- Lots of social events
- A unique open-minded culture
- Trending TikTok and Instagram accounts
- Inspiring leaders
What are you waiting for? Apply now!
*Please note that upon the extension and acceptance of a potential job offer, background checks, including employment and education verification, will be conducted by an external partner of Ingram Micro.
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