About this role
JOB SUMMARY
- Technical Support Intern is to assist with the maintenance of computer hardware and software systems. Intern will aid in resolving technical issues concerning clients daily operation or software infrastructure. A Technical Support Intern will also support computer software integration by diagnosing and troubleshooting common problems.
JOB REQUIREMENTS
- Minimum Education
- Some College – associates or bachelors level program
- Minimum Work Experience
- No previous experience
- Required Licenses/Certifications
- Required Skills; Knowledge; and Abilities
- Written and oral communication skills
- Ability to use critical thinking skills to analyze and solve problems
- Ability to manage multiple deadlines and tasks
- Ability to work successfully in a team environment
- Occasional night; weekend; and holiday work
- Occasional off-campus and overnight travel for site visits and training
- Customer service or helpdesk experience helpful
- Familiar with Microsoft Office products including Excel; Word; and PowerPoint
- Perform minor maintenance and repair to Information Technology Services equipment
- Replace cartridges; paper and other consumables as needed on printers
- Provide troubleshooting solutions for computer or operating system issues that affect daily activities
- Install; monitor; and uninstall PCs/Printers/Scanners/Mobile/Peripherals/etc
- Hospital rounding
- Media support
- Work request
- Reporting
- Designated Driver
- Yes
- OSHA Category
- 3 - Low Risk