About this role
Ensures quality and consistency of customer service levels through continual review, feedback and service provider coaching, training and development. Listens in on calls, recordings and / or other customer interactions to evaluate service provider skills in dealing with customers. Verifies / ensures the accuracy and effectiveness of information or advice provided to customers. May act as 'floorwalker' to give immediate assistance to customer service associates regarding customer inquiries.
Required Qualifications
Diploma or equivalent work experience required. Minimum of 4-6 years of relevant experience or equivalent combination of education and experience in Service Quality. Good business English skills (Written and spoken).