About this role
The role involves performing daily operational activities to ensure the availability and stability of customer infrastructure, including monitoring systems, handling incoming notifications and tickets, and providing first-level support across network, system, and software environments. The candidate will follow established procedures, respond to incidents, and escalate more complex issues to second-line support when necessary.
Main duties:
- Remote pro- and re-active management of complex network infrastructures
- Do day to day activities on the internal infrastructure for the hardware and software to secure the availability of the Customer infrastructure
- Monitor the notification and ticket queue screens
- React on 1st level incoming notifications
- Handle incoming tickets
- Software application support
- Network (management) support
- System and OS support
- Perform the daily housekeeping tasks (EOD procedures etc)
- Answer incoming phone (support request) calls
- Engage 2nd line for unsolvable incidents
- Update Knowledge article database
- Kick-off Management notification/escalation process
What we expect from you:
- Advanced knowledge of the English language
- Basic knowledge of Windows and Linux operating systems
- Understanding of computer hardware components
- Basic knowledge of networking technologies
- Analytical and problem-solving attitude
- Exceptional customer service orientation and team spirit
- Willingness to work flexible shifts (7/24 operations that include weekend support)
What you will get from us:
- Hybrid model of work
- Opportunity to develop skills through training
- Work in a large, international team
- Work in modernly equipped offices located in the heart of the business centre in New Belgrade
If you want to give yourself a try in the new role, apply with your CV in English and join us!
Only shortlisted candidates will be contacted. Good luck!