Business Development Director - Retail

Overview

About NSC Global

NSC Global delivers global network implementation, IT infrastructure and support solutions to world-class organisations, helping customers simplify operations, reduce costs and transform their IT environments.

As a Cisco Global Gold Certified Partner, we design, deploy, support and manage global IT communications and technology services for leading enterprises worldwide.

The Role

We are looking for an ambitious, commercially driven Business Development Director to accelerate NSC Global’s growth across the UK retail sector.

This is a new-business and new-logo focused role, responsible for identifying, developing and winning new direct retail customers across the UK.

We are particularly interested in individuals with experience selling technology or IT services directly into retail organisations, with a strong understanding of the challenges associated with distributed, multi-site and customer-facing environments.

You will be responsible for opening new accounts, creating demand, developing senior relationships and converting opportunities into profitable, long-term customer partnerships.

The successful candidate will understand how technology underpins modern retail operations — from stores and branches through to corporate offices, distribution environments and wider supply chains — and will be able to identify opportunities where NSC can improve resilience, simplify operations, reduce cost and enhance service delivery.

This is a genuine hunter role. You will be expected to build your own target-account strategy, create opportunities through proactive business development and develop relationships from initial engagement through to commercial close.

NSC can support customers across a broad range of requirements, from targeted network and infrastructure projects through to complex, multi-year managed services, field services, professional services and global support engagements.

This is an opportunity to play a significant role in building NSC Global’s presence within the UK retail market and winning new strategic customers.

Responsibilities

- Drive new-logo acquisition and revenue growth across the UK retail sector.

- Identify, target and engage prospective retail customers, from established mid-market organisations through to large multi-site retailers.

- Develop and execute targeted account acquisition strategies for priority retail organisations.

- Build relationships with senior stakeholders including CIOs, CTOs, IT Directors, Infrastructure Directors, Heads of Networks, Procurement and Commercial leaders.

- Proactively generate new opportunities through outbound prospecting, networking, referrals, industry events and existing relationships.

- Build and manage a strong new-business pipeline from initial prospecting through qualification, proposal, negotiation and close.

- Develop a deep understanding of each target customer's business, technology environment and operational challenges.

- Identify opportunities where NSC can improve service resilience, operational efficiency, cost, customer experience and technology performance.

- Position NSC's capabilities across network, infrastructure, field services, professional services, managed services and global support.

- Own the complete sales cycle and take accountability for converting opportunities into new customers.

- Develop land-and-expand strategies, using initial projects or services to establish broader and longer-term customer relationships.

- Lead commercial negotiations and develop proposals that deliver clear value for both the customer and NSC.

- Work closely with Solutions, Operations, Service Delivery and Executive Leadership to develop and close complex opportunities.

- Develop strong relationships across the wider retail technology ecosystem and identify opportunities for strategic partnerships and referrals.

- Maintain an up-to-date understanding of the UK retail market, technology trends, competitive landscape and customer priorities.

- Own new-logo, revenue, margin and pipeline targets.

- Maintain accurate CRM activity, forecasting, opportunity management and reporting.

Qualifications

Skills & Experience

- Proven track record of winning new business and acquiring new logos within the UK retail or technology sector.

- Strong business development experience, with demonstrable success creating opportunities from a cold or limited relationship base.

- Experience selling IT services, technology solutions, managed services, infrastructure or professional services directly to retail organisations.

- Strong understanding of the technology requirements of multi-site retail businesses.

- Experience engaging with senior technology, procurement and commercial decision-makers.

- Existing relationships within UK retail organisations would be highly advantageous.

- Demonstrable experience managing the full sales cycle, from prospecting and opportunity creation through to negotiation and close.

- Strong understanding of network, infrastructure, field services, managed services and/or IT outsourcing.

- Ability to understand complex customer requirements and translate them into compelling commercial propositions.

- Strong commercial acumen, including pricing, margin, negotiation and contractual arrangements.

- Executive presence with the ability to build credibility and influence at senior stakeholder level.

- Highly proactive and entrepreneurial, with a genuine hunter mentality and appetite for opening new doors.

- Strong pipeline discipline, forecasting and CRM management.

- Excellent communication, presentation, negotiation and stakeholder management skills.

- Comfortable operating autonomously in a fast-paced, growth-focused environment.

- Willingness to travel across the UK and internationally where required.

Qualifications & Experience

- Proven success in new-logo acquisition and business development within the UK retail sector.

- Experience selling into mid-market, upper mid-market and/or enterprise retail organisations.

- Background within an IT services provider, systems integrator, MSP, technology company, network/infrastructure provider or similar organisation is highly desirable.

- Strong understanding of retail technology environments and multi-site operations.

- Existing relationships with retail CIOs, CTOs, IT Directors, Procurement or other senior decision-makers would be advantageous.

- Demonstrable track record of delivering revenue through self-generated business development activity.

What Success Looks Like

Success in this role will be measured by your ability to:

- Open new doors with UK retail organisations

- Build a strong and sustainable retail new-business pipeline

- Generate qualified opportunities through proactive business development

- Win profitable new retail logos for NSC Global

- Establish strong executive-level customer relationships

- Convert initial projects into broader, long-term NSC relationships

- Expand NSC's presence across the UK retail market

- Deliver against agreed new-business, revenue, margin and pipeline targets