Customer Experience Consultant

Customer Experience Consultant

We are looking for a Customer Experience Consultant to join our team in Felixstowe .

At Maersk,   we   adapt to the   ever-changing   needs   of   g lobal   trade   by offering flexible , integrated   logistics   services   to support our   customers' supply chains.   Our Customer Experience Consultants   play   a   vital   role   in this   by   delivering   an outstanding customer experience   and   supporting operational planning activities   in a fast-paced environment .

Working closely with customers, internal teams,   and external partners or agencies,   you will   handle   time-critical   tasks   and   interpret data   to deliver the best possible outcomes for our customers.

What   w e   o ffer :

- An exciting   role in   a fast-paced ,   dynamic   and established   logistics   environment.

- The chance to work with   d iverse , engaged   colleagues in a Values -d riven , inclusive   global organi s ation.

- Ongoing professional development and learning opportunities .

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Key Responsibilities :

- Handling   multi-channel c ustomer   enquiries   to   support   the end-to-end   Supply Chain   process.

- Build and   maintain   relationships with customers ,   internal stakeholders , and external partners .

- Work collaboratively to resolve issues and deliver customer-focused solutions.

- Interpret and analyse operational data to support decision -making   to preserve the customer experience.

- Participate in customer   meetings   and act as a key point of contact for operational discussions.

- Support ing   the co-ordination of daily transport and operational planning, responding effectively to changing customer and operational requirements.

- Keep relevant customer and planning information   accurate   and up to date.

- Prioritise tasks effectively   to meet operational milestones and deadlines

- P roactively   identify   issues and   take action to minimi s e   customer   impact on performance and   enhance the   customer experience .

The key competencies we are looking for:

- Customer-oriented and empathetic, with a positive and professional approach to challenging situation s .

- Comfortable communicating with customers   and colleagues   through a variety of contact channels.

- Listens carefully, asks effective   questions   and communicates information clearly and appropriately.

- B uild s   trusting relationship s with   internal and external stakeholders.

- Proactive   and   solution-oriented ; taking accountability for positive customer outcomes .

- A ble to work independently   or collaboratively .

- Strong organisation and prioritisation skills, with the ability to manage competing demands.

- Remains calm ;   making   sound decisions in time-sensitive situations .

- Comfortable working in an operational environment where priorities can change.

- Confiden t   learning and using digital tools to organise   data   and support decision-making.

Your Profile :

You enjoy working in a customer-facing environment where no two days are the same. You thrive in a fast-paced setting, are comfortable managing   shifting   priorities, and enjoy building relationships with customers and colleagues alike.

We welcome candidates with   experience of:

- C ustomer   S ervice, co-ordination ,   p roblem -solving   or escalations

- Organising operational activities   and   making time-sensitive decisions

- Using Microsoft Office applications, particularly Excel and Outlook

Helpful, but not essential:

- A   Logistics, transport, haulage, supply   chain   or planning   background

- Familiar with   BI or AI tools

If you   really care about   offering   exceptional customer experiences, enjoy solving operational challenges, and are looking to   develop   your career with a global leader in   I ntegrated   L ogistics,   we'd   love to hear from you.

#RPO

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing  [email protected] .