Deputy General Manager

Company Description

Job Title: Deputy General Manager
Location: London, Central London
Contract Type: Full-time, permanent (40 working weeks)
Salary:  £35,000 per annum

Why Join us?

- 28 days holiday (including bank holidays)
- 3 volunteering days to give back to causes you care about
- 24 weeks enhanced maternity leave
- Bespoke training & development opportunities
- Pension & life insurance
- Discounts on high street brands, cinema & holidays via the Perkbox App
- Wellbeing hub & access to employee assistance programme
- Free meals while at work
- Career development & HIT Apprenticeships for all experience levels

We are seeking a confident and committed Assistant General Manager to support the effective day-to-day running of a high-quality catering operation in London. Working closely with the General Manager, you’ll play a key role in operational delivery, team leadership, and ensuring consistently high standards of food quality, service, and customer experience. This is a hands-on, customer-focused position, ideal for someone passionate about hospitality, fresh food, and developing high-performing teams.

You will be joining WSH Group, one of the UK’s leading food service and hospitality businesses, known for delivering exceptional catering and customer experiences across a diverse portfolio of sectors. Our people are passionate about food, service excellence, and creating memorable experiences for every customer.

Job Description

- Support the General Manager in overseeing day-to-day catering operations, ensuring a high-quality and consistent service.
- Lead by example in delivering excellent food standards and customer experience.
- Supervise and motivate catering teams to perform efficiently and with pride.
- Help manage stock, ordering, and supplier relationships in line with budgetary targets.
- Maintain high standards of food safety, hygiene, and compliance with all relevant policies.
- Assist in planning and executing hospitality events and term-time functions.
- Deputise in the absence of the General Manager, taking ownership of operations and client communications.

Qualifications

- Thorough understanding of the event and meeting management process – conception to completion
- Ability to prioritize multiple projects in a fast-paced, multi-faceted, creative environment and able to work well under pressure
- Meticulous organizational abilities; high attention to detail
- Concise and effective verbal and written communication
- Ability to adapt to challenges and opportunities with a solution-oriented perspective
- Excellent strategic thinking and critical reasoning skills
- Creative, positive energy, self-directed, amiable, and composed under pressure; helpful and humble