About this role
This role supports end‑to‑end customer operations by ensuring accurate CRM data, smooth case handling, and high‑quality customer assistance. It exists to maintain the integrity of customer information, improve the customer journey, and enable efficient operational workflows. In this position, you’ll gain hands‑on experience with CRM systems, digital customer processes, and cross‑functional collaboration. It’s an excellent opportunity to build strong analytical, service, and process‑optimization skills. Maintain and update customer contact data in CRM, ensuring accuracy and completeness. Provide high‑quality after-sales support and handle customer inquiries across multiple channels, including voice interactions. Manage and process incoming cases within defined SLAs. Collaborate with cross‑functional teams to resolve cases efficiently and on time. Validate, clean, and enhance CRM records to improve reporting and operational performance. Review and prequalify incoming leads and opportunities to support sales pipeline quality. Guide customers through online processes and digital touchpoints, helping optimize their online journey. Proficiency in English at C1/C2 level. Strong analytical and problem‑solving abilities; ability to work independently on standard tasks. Excellent communication and customer engagement skills, particularly in handling voice interactions. High attention to detail with consistent focus on data quality and efficiency. Ability to collaborate cross‑functionally in a fast‑paced environment. Hands-on experience with CRM platforms (ex. Salesforce). Poland Enterprise Operations Hybrid Professional Krakow, PL (0855) IBM BTO Business Consulting Services Sp.z.o.o.