Engagement Manager, Professional Services (d/f/m)

With over 10 million end users and usage quadrupling annually, our infrastructure now handles over 1 billion requests per month — and counting. Our API-first platform solves complex system challenges at scale — delivering performance, flexibility, and reliability for the world’s leading live entertainment brands.
 
 As our Professional Services Engineer, you will step into a greenfield role where you turn high-impact enterprise architecture into reality from day one. Leveraging vivenu’s modern, API-first platform, you will bypass legacy tech debt to engineer high-performance integrations, custom automation, and core client implementations. Supported by Engagement Managers and Solution Architects who protect your focus and manage customer interactions, you will execute in deep technical build mode—writing production code, building reusable integration patterns, and shipping solutions directly into production. Ultimately, your engineering execution will have a direct business impact by turning major enterprise deals into successful go-lives and driving our global expansion.

As a Professional Services Engineer (d/f/m) your responsibilities will include:

- Define and build the vivenu’s digital ecosystem: Collaborate with Sales, Solutions and Customer Success teams to scope delivery projects that go beyond the boundaries of the core platform, including headless website design, 3rd party system integrations and custom scripts.

- Project scoping: Scope projects that clearly define the boundaries where the core vivenu’s product ends, marketplace solutions apply, and custom development begins.

- Lead engagements: Act as the primary leader for scoping and delivery, managing project plans, timelines, resource plans, and stakeholder expectations to ensure projects go live on time, on budget, and with exceptional quality. Identify and track risks, and collaborate with customer success managers and product teams to address as needed.

- Commercial acumen: Draft statements of work and change orders while maintaining target margins, billable utilization, and effective resource allocation to help build a scalable P&L business.

- Voice of the Complex Customer: Act as the voice of the field, closely collaborating with Engineering and Product to shape the roadmap based on real-world delivery learnings.

- Scale the digital ecosystem: Turn early customer deployments into repeatable, scalable implementation playbooks and/or marketplace apps for the most common project types, with the goal of this IP being leveraged / executed by vivenu customer success / solutions teams, 3rd-party system integrators, and agency partners.

- Quality control: Ensure deliverables meet quality standards and client acceptance criteria.

What you will need to succeed in this role:

- 4+ years of technical project management or engagement management experience in a professional services, consulting, or client-delivery environment.

- Proven track record of authoring technical scope documents and SOWs, managing change orders, and leading multiple concurrent enterprise projects with competing priorities.

- Excellent client-facing presentation, communication, and negotiation skills, with the ability to build trust with executive and technical stakeholders.

- High proficiency with modern project management tools (e.g., Jira, Asana, Monday.com, SmartSheet) and delivery methodologies.

- Familiarity with scoping headless website architectures, APIs, third-party integrations, and web scripts.

Why join vivenu?

Live Entertainment Tech
Play a mission-critical role for global brands, redefining fan experiences from festivals to major sports events. Here, you’re part of the business of fun — powered by cutting-edge technology that brings moments to life for millions.

Sustainable Growth
We scale sustainably on a profitable, VC-backed foundation with true product-market fit. This means continuous investment in our people, products, and long-term vision.

Top-tier Team
Collaborate with over 160 dedicated professionals, including leaders from Google, Slack, and Salesforce. Together, we’re shaping the future of live entertainment technology, one decision at a time.

Global DNA
We’re a diverse, merit-driven team spread across six global offices. Talent and impact are what matter here — not hierarchy or background.

Fast Growing, in All Aspects
Sifted consistently ranks us among the fastest-growing scale-ups in Europe. We’re driven by daily learning, shared wins, and collective growth.

Next-Gen Leaders & Insights
Work alongside some of tech’s brightest minds — from Forbes 30 Under 30 founders to Executive of the Year award winners. At vivenu, you’ll help set the standard for the ticketing industry’s future.

vivenu Inclusion Statement
At vivenu, we believe our people define our success – and that we win with bold, diverse minds. The strongest teams are built on different perspectives, experiences, and voices. We’re committed to creating a workplace where everyone feels empowered to contribute, grow, and thrive to shape the future of live entertainment globally.

Check out our mission statement and corporate values here.