Security Officer

At Certas Energy we’re keen to take a lead in the industry. We have a culture of strong safety and compliance principles, driven by our dedicated Safety F1rst and Doing the Right Thing (compliance) Initiative. Health and safety is paramount to our business ethos – it is fundamental to good business performance, and integral to long-term business success.

Security Officer – Truck Stop

Location: St Albans – Watling St Truck Stop
Salary: £13.45 per hour
Job Type: Full time

Shifts:

12pm-12am

2pm-2pm

About the Role

We are looking for a professional, reliable and vigilant Security Officer to join our team at a busy truck stop. The successful candidate will play an important role in maintaining a safe, secure and welcoming environment for drivers, customers, staff and visitors.

You will be responsible for protecting the premises, monitoring activity, responding to incidents and ensuring that site rules and safety procedures are always followed.

Key Responsibilities

Security and Site Patrols

- Conduct regular patrols of the truck stop, including parking areas, fuel stations, restrooms and other facilities.

- Maintain a visible security presence to deter theft, vandalism, anti-social behaviour and other criminal activity.

- Monitor CCTV and other security systems, reporting any suspicious activity.

- Monitor vehicles and access to restricted areas.

- Identify and challenge unauthorised persons in accordance with company procedures.

Customer and Staff Assistance

- Provide a professional and helpful presence for drivers, customers and staff.

- Assist customers with security-related concerns and general site safety.

- Provide guidance to drivers regarding parking and site rules where required.

Incident Response

- Respond promptly and appropriately to alarms, disturbances and emergencies.

- Deal with accidents, medical emergencies, fires and other incidents in accordance with site procedures.

- Use effective communication and de-escalation techniques when dealing with disputes or difficult situations.

- Contact the emergency services when required.

- Complete accurate incident reports and notify management of any significant issues.

Enforcing Site Rules

- Ensure customers and drivers comply with truck stop rules and regulations.

- Monitor parking arrangements, time restrictions, idling policies and prohibited activities.

- Support the enforcement of health and safety requirements.

- Report any breaches of site policies to the appropriate manager.

Site Safety and Security Checks

- Regularly check the premises for potential hazards and security issues.

- Report broken lighting, damaged fencing, fuel or other liquid spills, and any other hazards promptly.

- Address issues such as excessive noise, improper parking, anti-social behaviour and illegal dumping in accordance with company procedures.

- Maintain accurate records of patrols, incidents and security concerns.

Emergency Preparedness

- Act as a first responder to incidents and emergencies within the limits of your training.

- Follow emergency, evacuation and fire procedures.

- Assist emergency services when they attend the site.

- Maintain clear communication with management and colleagues during incidents.

Professional Standards

- Maintain a professional, approachable and vigilant manner at all times.

- Treat customers, colleagues and members of the public with courtesy and respect.

- Maintain confidentiality regarding customers, staff, incidents and company information.

- Wear the required uniform and personal protective equipment and maintain a professional appearance.

- Follow all company policies, procedures and legal requirements.

The Ideal Candidate

The successful candidate will be:

- Reliable, punctual and professional.

- Vigilant with excellent observation skills.

- Confident when dealing with members of the public.

- Calm and professional when dealing with difficult or challenging situations.

- Able to communicate clearly and effectively.

- Comfortable working independently and as part of a team.

- Able to complete accurate written reports and maintain records.

- Flexible and willing to work shifts, including nights, weekends and bank holidays where required.

- Experienced in a security, customer service, transport or similar environment would be advantageous.

What We Offer

- £13.45 per hour annualised equivalent.

- Full training and ongoing support.

- A professional and friendly working environment.

- Opportunities for additional training and development.

If you are a reliable and professional Security Officer looking for a role in a busy truck stop environment, we would like to hear from you.

Security officer/St Albans/Shifts

Doing right by everyone

People matter at Certas Energy. We’re an equal opportunities employer and we welcome applications from all regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background. We’re committed to doing right by our people, so we all feel engaged, motivated and proud to work for Certas Energy.