About this role
Job Title:
Quality & Training Specialist
Job Description
Why Join Us?
✅ Make a direct impact on service quality and business performance
✅ Develop and coach employees to reach their full potential
✅ Work closely with Operations, Leadership, and Client teams
✅ Gain exposure to both Quality and Learning & Development functions
✅ Enjoy career growth opportunities within a global organization
✅ Be part of a collaborative and people-focused culture
✅ Access continuous learning and professional development programs
Your Impact
Quality Excellence
As a Quality Evaluator & Trainer, you will help ensure exceptional customer experiences by driving quality standards and continuous improvement.
✔ Monitor and evaluate calls, chats, and email interactions to ensure quality compliance
✔ Analyze performance trends, identify gaps, and recommend improvement actions
✔ Share quality insights and evaluation results with internal and client stakeholders
✔ Participate in calibration sessions to drive scoring consistency and best practices
✔ Maintain a strong understanding of products, services, and program requirements
✔ Support quality initiatives, documentation updates, and improvement projects
✔ Partner with Operations to identify key performance drivers and optimization opportunities
✔ Contribute to overall business performance, operational excellence, and customer satisfaction
Training & Development
You'll play a key role in developing talent and supporting employee success through engaging learning experiences.
✔ Deliver impactful training sessions using modern facilitation techniques
✔ Coach and support employees throughout their learning journey
✔ Monitor trainee progress and provide constructive developmental feedback
✔ Prepare and facilitate classroom, virtual, and hands-on learning activities
✔ Partner with Operations to ensure successful transition from training to production
✔ Evaluate training effectiveness and recommend improvements to learning programs
✔ Support the creation and enhancement of training materials and job aids
✔ Foster a culture of continuous learning and professional growth
What We're Looking For
✅ German/ French/ Danish/ Norwegian language proficiency (C1/C2) + English C1/C2
✅ Experience as a Trainer or Quality Evaluator is mandatory.
✅ Strong analytical skills and attention to detail
✅ Excellent organizational and time-management abilities
✅ Ability to work independently and manage multiple priorities
✅ Excellent communication and facilitation skills
✅ Proficiency in Microsoft Office applications
✅ English and/or Polish language skills considered an asset
✅ Availability to work from our Katowice office - OnSite role
What We Offer
Stable full-time employment based on an employment contract
Private healthcare package (Luxmed)
MyBenefit platform and additional employee benefits
️ Life insurance coverage
Access to e-learning and professional development platforms
易 Employee Assistance Program (psychological, legal, financial, and managerial support)
Free language courses
Employee events, competitions, engagement initiatives, and much more
Location:
POL Katowice - Global Office Park, Building A2 Flrs 10 thru 13
Language Requirements:
Time Type: