DJJ OPERATIONS MANAGER - SES - 80080639

Requisition No: 884840

Agency: Juvenile Justice

Working Title: DJJ OPERATIONS MANAGER - SES - 80080639

Pay Plan: SES

Position Number: 80080639

Salary: $2,276.20 Bi Weekly

Posting Closing Date: 10/16/2026

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The Department of Juvenile Justice salutes our heroes.

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We value the service given to our country and support the hiring of service members and military spouses.

LOCATION, CONTACT AND SALARY INFORMATION:

LOCATION: Knight Building, 2737 Centerview Drive, Tallahassee, Florida 32399

STARTING SALARY : $2,276.20 Bi-Weekly. ($59,181.20 annually) Position will be hired at the minimum of the class. (In accordance with current spending restrictions, an internal promotion into the position will be filled at the minimum of the pay grade or up to 5% of the employee’s current rate, whichever is higher.)

CONTACT PERSON: Brent Musgrove at (850) 717-2436 or LaTonyna Hill at (850) 717-2433

DESCRIPTION :

The incumbent of this position directs, plans, and manages contract functions for the Prevention program area.

Spends a major portion of their time communicating with, motivating, training and evaluating employees, planning and directing their work; and having the authority to hire, transfer, suspend, layoff, recall, promote, discharge, assign, reward or discipline subordinate employees or to effectively recommend such actions for staff in this unit. The incumbents in this position is expected to function with a great deal of independence and have high-quality organizational, motivational, and supervisory skills.

Assigns contracts to staff upon award/execution of contract; distributes workload assignments. Works in the Provider Management and Monitoring (PMM) system to assign contracts. Ensures contracts are being managed effectively and efficiently statewide and that consistent management practices are being followed. Responsible for development of program definitions for contracts and contract amendments.

Monitors staff performance to include service level agreement service goals, performance metrics, and performance targets. Tracks training requirements as prescribed by law or department policy.

Develops and modifies process manuals and guidelines. Sets standards for contract file maintenance.

Coordinates and conducts various meetings with program area staff, and other management staff. Generates various performance trend analysis reports for management.

Provides technical assistance to contract managers, program areas, and providers.

Communicates effectively with external customers, maintaining a positive and collaborative working relationship.

Serves on process work groups.

Coordinates with the Bureau of Monitoring and Quality Improvement Prioritization and Planning Unit to schedule administrative compliance events as determined by the prioritization assessment tool. Communicates schedule to contract managers and follows up to ensure all compliance reviews are completed timely.

Works with auditors during contract audit reviews. Liaisons with Department of Financial Services and Finance and Accounting on contract payment issues.

Perform other related duties as assigned.

MINIMUM QUALIFICATIONS FOR THIS POSITION INCLUDE THE FOLLOWING REQUIRED ENTRY LEVEL KNOWLEDGE, SKILLS AND ABILITIES:

A bachelor's degree from an accredited college or university.

Knowledge of basic management principles and practices.

Knowledge of the methods of data collection and analysis.

Ability to supervise people.

Ability to manage a consultative program designed to ensure the resolution of managerial and operational problems.

Ability to determine work priorities, assign work and ensure proper completion of work assignments.

Ability to communicate effectively.

Ability to establish and maintain effective working relationships with others.

Ability to assess budgetary needs.

Ability to formulate policies and procedures.

Ability to understand and apply applicable rules, regulations, policies and procedures relating to operational and management analysis activities.

Ability to organize data into logical format for presentation in reports, documents and other materials.

Ability to collect, evaluate and analyze data to develop alternative recommendations, solve problems, document work and other activities relating to the improvement of operational and management practices.

Ability to conduct fact-finding research.

Ability to work independently.

Ability to solve problems and make decisions.

PREFERRED QUALIFICATIONS:

Preference will be given to all candidates who possess the following experience:

Knowledge of the Department Juvenile Justice Information System (JJIS).

Knowledge of the Department Juvenile Justice Program Monitoring and Management (PMM).

1 to 2 years of Contract Supervisor experience.

Knowledge and ability to create and maintain Excel spreadsheets using formulas.

SPECIAL NOTES:

All responses to the Qualifying Questions must be verified on the Candidate Profile.

All prospective candidates will be subject to a sex offender check, criminal background checks (state, local, and national) and pre-employment drug screening for direct care positions.

This position requires travel for the purpose of overseeing provider performance and compliance.

DJJ participates in E-Verify (Employment Eligibility).

When identified on a position description, a valid driver's license is required. If initially hired with an out-of-state license, the Florida resident must obtain a valid Florida state driver's license within 30 days of hire. Licenses suspended or revoked for any reason, work permits (Business purpose/Employment/Education only licenses) and some types of restricted licenses are not acceptable. Licenses that have Corrective Lenses Restriction are acceptable, provided the driver wears corrective lenses while operating the vehicle.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.