Global Business Process Expert - R2R - Site2Service Accounting (f/m/d)

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The “Global Business Process Expert for Site Service accounting” (gBPE S2S) plays a critical part in managing and optimizing the end-to-end process in accounting for Site2Service charging (cross-charging of services related to Merck sites in Germany, e.g. fire department, plant maintenance services, rental fees), commonly known as "Site Service Charging". Site Service Charging contains the fully automated end-to-end process from charging request input by service provider, validation of incoming data, creation of Sales Order, Billing and posting of incoming invoice at receiver in Merck Group. Site Service charging covers mainly Merck Intercompany charges, but as well Intracompany charges and 3rd party customer invoices. The gBPE S2S drives global structural process improvements, standardization, and automation in close collaboration with the Innovation and Analytics team, business units, service delivery teams, and support functions. The gBPE S2S establishes core capabilities within GES to support enterprise strategy and transformation initiatives.

Key Responsibilities:

- End-to-end accountability for process optimization, reconciliation activities, transformation initiatives, and strategic business-critical programs (e.g., ERP).
- Continuous assessment and enhancement of the end-to-end Site Service Charging process with focus on automation, standardization, and efficiency improvements.
- Implementation and support of resource planning initiatives.
- Definition, design, architecture, and implementation of a global end-to-end process model to optimize operations across all organizational units (within and outside GES).
- Promotion of process simplification, standardization/modularization, and automation in close alignment with operational units, business units, and support functions.
- Management and assurance of appropriate processes for business and support functions.
- Identification and implementation of internal and external best practices.
- Ownership of tools, applications, systems, policies, and process design in close collaboration with relevant stakeholders.
- Definition and execution of process governance in collaboration with the BPM team, including: Change control processes, Compliance assurance, Documentation and maintenance, Definition of control and risk points and audit tracking
- Close collaboration with the Data team to ensure data governance.
- Accountability for strategic initiatives such as ERP implementation, automation programs, and peripheral solutions (e.g., BTP Apps, workflows).
- Leadership of process improvement initiatives leveraging modern technologies and best practices to drive efficiency gains.
- Definition, management, and maintenance of KPIs to measure operational performance and process standardization.
- Promotion of automation and continuous enhancement of relevant reporting tools.
- Internal and external KPI benchmarking.
- Definition and management of SLAs for Site Service Charges delivered by operational units in global alignment with relevant stakeholders.
- Enhancement of quality, user experience, and effectiveness across the end-to-end process.
- Own the scope extension and penetration both vertically and horizontally to deliver further services covers to the business and enabling functions.
- Build critical competencies within the value-stream team to identify, prioritize, develop solutions, and drive improvement measures.
- Alignment with operational leaders in the R2R area to develop learning pathways for subject matter experts (SMEs).
- Establishment of learning and knowledge-sharing platforms by sub-process to promote best practices and knowledge exchange.
- Fostering a virtual process network to enhance quality and productivity.
- Close collaboration with delivery teams and their leaders in hubs and/or service centers.
- Interface function (dotted-line reporting) between functional leaders in the R2R Subledger area and BPO R2R-SL.

Who you are:

- Master’s degree or Bachelor’s degree from an accredited university in accounting & finance or equivalent; relevant certification highly desirable (MBA, MSc, CPA, CMA)
- Proven experience (ideal 5+ years) in a senior accounting expert role in a big multinational organization and/or Shared Services / Global Business Service organizations with strong insight in general accounting and R2R processes with dedicated focus on SAP supported Intercompany and 3rd party Service Charging.
- Sound understanding of accounting standards and financial reporting (IFRS, local GAAP, etc.)
- Experience in business process design, ideally with SAP S/4HANA
- Experience with process automation and technologies in the R2R environment (e.g., ERP customization, RPA)
- Proven experience in managing multi-year transformation and improvement programs (standardization, automation, policy adjustments)
- Strong analytical and problem-solving skills
- Innovation Mindset: Proactive identification of technology-enabled solutions to close process gaps and drive operational excellence
- Analytical Strength: Strong analytical and problem-solving capabilities with continuous orientation toward improvement
- Results-Oriented & Team Player: Goal-focused, reliable team contributor with excellent interpersonal skills, flexible communication style, and ability to thrive in complex matrix organizations
- Communication Excellence: Effective collaboration with cross-functional teams, audit functions, and external partners
- Decision Making: be able to take decisions on business process based on cross-functional legal and business requirements
- Hands-On Curiosity & Critical Thinking: Openness to identifying opportunities, capability to drive solutions through obstacles, combined with creative and reflective thinking
- Project Leadership: Proven track record leading process improvement projects across multiple organisational units (standardization, automation, policy changes)

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!

Apply now and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity!