Assistant Branch Manager

Join Our Team as an Assistant Branch Manager at General Parts!

General Parts is seeking a hands-on Assistant Branch Manager to help lead daily branch operations, support field technicians, and deliver excellent customer service

Pay: $60,000-$63,000 annually, based on experience

POSITION SUMMARY

The Assistant Branch Manager works closely with the Branch Manager and serves as a hands-on service leader within the branch. This role will support technicians, coordinate dispatch , assist customers, and help with day-to-day branch operations.

The ideal candidate has technical or mechanical experience, strong leadership skills, and enjoys working directly with technicians and customers.

ESSENTIAL FUNCTIONS

- Support and coach field service technicians with technical and day-to-day service needs.

- Own and coordinate dispatch, matching the right technician to each service call based on skill set, location, and customer needs.

- Help build a positive, accountable , team -focused branch culture.

- Assist with technician scheduling, training, onboarding, and development.

- Answer customer calls, greet walk-in customers, and handle escalated service issues.

- Assist with branch administrative duties, service documentation, parts coordination, and billing support.

- Help with shipping, receiving, inventory, and technician truck stock.

- Support the Branch Manager with daily operations and fill in as needed during absences.

MINIMUM QUALIFICATIONS

- Technical, mechanical, field service, or commercial equipment experience preferred.

- Previous leadership, supervisory, or service management experience.

- Strong customer service, communication, and problem-solving skills.

- Ability to understand technician skill sets and service needs.

- Organized, dependable, hands-on, and able to manage multiple priorities.

- Driving record that aligns with our safety standards

- Completion of successful background check and drug screen

- Must be at least 18 years of age

Why Join Us?

- Competitive Pay

- Medical, dental, and vision insurance

- Paid vacation, holidays, and life insurance

- 401k with company match

- Ongoing training and career development

- Town Shares program, which allows you to share in the long-term financial success of our company as you grow with us.

PHYSICAL DEMANDS

- Combination of office , warehouse , and branch environments.

- Frequent sitting, walking, and standing.

- Occasional lifting of parts, packages, supplies, and equipment.

Join Us Today!

If you enjoy leading technicians, solving problems, supporting customers, and being involved in the daily operation of a branch, apply today for the Assistant Branch Manager position at General Parts.

General Parts Group is an equal opportunity employer.