Customer Success Specialist, Renewable Energy Software

The Customer Success Specialist drives retention, renewals, and expansion across UL Solutions’ renewable digital software portfolio, including Openwind, Windnavigator, Windographer, HOMER Front, the Renewable Asset Monitoring Platform (RAMP), and wind resource data. Working with Customer Success, Sales, and subject matter experts, this role serves as a trusted customer advocate, manages competing priorities in a high-volume environment, and supports sustainable customer relationships and recurring revenue growth.

Required:

- Bachelor’s degree or equivalent relevant experience.
- Excellent written, verbal, presentation, relationship-management, and organizational skills; strong English proficiency is required.
- Analytical, detail-oriented approach with the ability to manage multiple priorities in a deadline-driven environment.
- Proficiency in Microsoft Office, including Excel, and experience using CRM software.

Preferred:

- One to two years of experience in renewals, sales, account management, customer success, sales operations, or a related customer-facing B2B software role.
- Working knowledge of SaaS business models, including annual recurring revenue, subscriptions, pricing, discounts, and contract terms.
- Experience with quoting, forecasting, contract management, or customer success tools.
- Self-motivated, adaptable, and interested in developing commercial and negotiation expertise.

Nice to have:

- Experience with renewable energy digital solutions and B2B SaaS renewals.
- Experience working with senior customer contacts and cross-functional teams.
- Demonstrated success supporting software retention, renewals, adoption, or account growth.